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Which ink series? or what printer?

I'd start with a new maintenance station (PN DG-41000)and wiper (PN DG-41001). You may need dampers (DG-41543) too, but I usually go with the maintenance station first. Good Luck

Can you post a picture of the test print from Versaworks as well?

Looks like the heads are in there pretty straight. The black/yellow head may need to be reseated, but I'd have to look at the Bias test print before I did that - not something you can print in user mode. I think that the Horizontal calibration is off. This registers the two heads so that...

You can certainly take anyone's recommendations into account, but don't buy anything till you get to see it in action printing your files. As mentioned, get to know your dealer and ask about support metrics and if possible, meet with the tech who will be helping you out. Make sure that you...

the BN20 doesn't support 440 ml cartridges

Can you post a nozzle test print? It's possible that the heads are not aligned properly or not seated fully. A nozzle test would give us a better picture of that.

I got an email yesterday saying it should be compatible in about 30 days.

Sometimes one bad chip will freak out the printer. If you have another set, try them. If that fails or you can't put a new set in, get a peck report to a dealer to look at it. There is a sub board that all of the ink cartridges readers plug into. It could have gone bad or a cable between it...

If reseating cables doesn't help, Then I'd start at the power supply - the fan runs on 120v, so it really isn't "processed" by the power supply. Check the voltage at the cable coming into the main board - most likely you'll not find any. Good luck

When you say it "Starts Up" what do you mean? Does the fan turn on? Does the screen display any text? Do the buttons respond?

Did you get print samples off of a 1641 before you bought this - or preferably watch one print your file(s). If so, you should hold the tech/sales team to delivering what they showed you before you purchased the printer. If not (shame on you) the print you posted definitely has some problems A...

You'll just need to make sure that the RIP software that you're planning on using supports both machines. Look at the drivers list in your software to see if it lists the GR-540. This becomes more important if you're doing print/cut registration as the 2 way communication is very dependant on...

And now, the rest of the story... The bases are still available, but currently backordered till the end of October. You should be able to get them from your Graphtec dealer. Tracy had been emailing a tech who has retired. We got it all squared away now.

Are you looking to add another pinch wheel or replace a broken one? There are some parts available, but we can't get the whole assembly. So, if your pinch wheel wobbles, we can probably get a new base for it, but you have to transfer all of the other parts over to the new base.

It wasn't very well implemented in version 19. Get v21 and it's a breeze. Good Luck

You will need to have RIP software that supports the Roland XC. FlexiSign and Onyx both do this.

It looks like a head got knocked out of alignment. Can you post a picture of the nozzle test?

Have you tried just installing the latest? I've jumped over gaps in firmware many times without problems.

If there was nothing obvious like a media jam or something else blocking the carriage, I first recommend that you clean the encoder strip if power cycling doesn't solve the problem. (While it's powered off in back, check to make sure that the carriage moves smoothly and easily.) Good Luck