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It should be RDG_White - use the underscore rather than a dash. It should also be a spot color. Do not convert to CMYK or RGB - other colors can be designed in other color systems, but White, gloss and metallic need to be spot colors. Good Luck

Early in my career selling sign supplies I had a loyal customer, who I had to give the bad news that the price of his transformers had gone up since he last purchased them. He just smiled at me and said "I don't mind when prices go up. I just mark them up the same percentage and I end up...

In my (limited) experience, DX4 heads are too fragile to be successfully reclaimed. Is the print head old? Or did it sit too long without use/maintenance? An old (high shot count) print head will not likely be recoverable by any means. If there is ink that's dried inside the head, it can...

You could also use the web interface (Just input the IP address of the printer in a browser address bar) of the printer and do most things from there - profiles, firmware, etc. that you would want to control from the printer control panel. I do this in network situations like this. Also, if...

0400 errors are a problem between the damper and waste ink tank, including possibly the damper fill sensor. I would start by replacing the cap tops. As long as that printer was sitting though, especially with the original TR inks - which dry very fast, you're likely going to need heads and...

I would start by power cycling the printer. Turn it off and unplug it for 10 minutes before powering back on. If you still have problems, then check the encoder disk for the feed motor. It's behind the steel plate behind the right maintenance cover. Clean it with an alcohol pad (like in your...

It's all personal preference, but I like to set the half cut force equal to what would be the kiss cut force. This leaves tags only in the liner and the vinyl is cut cleanly this way.

I checked VW Dual and it's the same. I've asked Roland for the reasoning behind this. I'll let you know what their reply is.

I've got it, but haven't had a chance to explore it much. The install was fairly uneventful, though the thumb drive (yes this update comes on a thumb drive) did mess with my mouse action while it was inserted. I'm interested in real life as well.

If he reset the plotter, then you'll need to re-setup the network settings. Go into the Menu > IF > LAN. Make the necessary changes and you should be good. You can probably find in Flexi what it was set to before the reset.

Your sheet cut blade didn't disengage. Simply press the plate on the left side and lighly lift the blade holder to disengage it. If this happens again, you probably need to calibrate the sheet cut engage/disengage position. karst41 - Perf cutting can done in either position as long as you set...

There are adjustment screws behind the covers of both ends. It's difficult to get them even by eye though. But if you can see the gap, you can certainly make it better, just don't go overboard with the pressure. Good Luck

I wouldn't expect light red/yellow/orange with that nozzle test pattern, but would expect some pretty good banding in those colors. Are you using OEM inks? Some are good, some are terrible. Also, old inks can separate and cause problems. Is the printer in a controlled environment? Roland specs...

#1 - the blade will have no affect on the print cut accuracy but for thinner materials, use the 45 degree blade. #2 - to calibrate, Go into Menu>Cutting menu and perform the print cut calibration if you aren't laminating or the crop cut adjustment if you're taking the material out and using...

Pictures? Nozzle Test? Help us help you...

There's a big difference between working and working well... I'm sorry man.

It sounds to me like you bought the wrong machine for the job you're trying to do. Will you be able to make it work? Likely, but not really the best tool. I don't know what kind of conversation you had with your sales rep when you bought the plotter, but if you had mentioned this...

Try running as administrator.

Supply chains are all a mess right now. Many assemblies require parts that originate in places that have had to close down due to Covid. Many factories that weren't closed were urged to change production to Covid response products, so normal production got pushed aside. Not to mention the...

Have you tried the thick material blade and blade holder as Phil suggested? If Grimco can't help, order those from Phill and see if that works.