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If you give Tech Support a call at (800) 542-2307, I am sure they will be able to help with that.

I don't know anything about this ink, but I do want to clarify a point that has come up. While Synnex China and Roland do have a relationship, Synnex in the US is a separate organization that has no relationship or connection whatsoever with Roland, or Synnex China.

To celebrate our 30th anniversary, Roland has launched a worldwide Creative Awards competition. Enter your projects and you can win a VersaCAMM, a trip to Japan, or a bunch of other prizes. I know at least one member of this community has already entered. Details here...

I just walked into the warehouse and took a look at some of these on the shelf. The packaging on yours looks okay and matches what is here.

Yes, that is the current program. It saves you the trouble and expense of disposing cartridges, which many cities don't want in regular trash pickup, but there is no compensation.

I just realized how hard this is to find on our website, which I will see if I can fix, but here is the link to Roland's program: http://www.rolanddga.com/company/recycle/

New webinar archive posted: Linearization & Profiling 1 of 2 http://youtu.be/CwmAIg437Dk?hd=1

Unfortunately there really isn't an international list. It would get pretty out of hand very quickly, and 99% of the emails that go to that list would be irrelevant outside of DGA's service areas. However, I will talk to my counterpart in Australia to see if he could publicize this content as it...

I checked with our software specialist, and he thought it might be an issue of computer resources, since I am guessing those are pretty big files. Here are his suggestions: 1) Check memory in Windows via ‘Task Manager’ 2) If possible, allocate more memory to VersaWorks via program...

One other thing. The Profiling Webinar is August 23, so there is still time to sign up.

Ask and you shall receive. These webinars are free to registered end users. If you want to see what is coming up, just check the rolanddga.com under Roland Academy Events for the current list. The nice thing about attending them live is that we do answer questions on the fly, but I understand...

Congratulations on your purchase. I'm sure you will really like that printer. There are a lot of good videos here with in-depth explanations of various printer and VersaWorks features: http://rolanddga.com/gallery/video/?category=dgaSupport&anchor=yes&tab=3#tab3 I'd also encourage you to...

The VS does have a recirculation system that will help keep the large white and metallic pigments in suspension. Without it, the only way to ensure good operation and avoid head clogs is to run a lot of cleaning cycles that will purge ink before too much pigment comes out of circulation and...

We are up to 4.4. Here is a link to the release info, including fixes for previous issues. Let me know if you are continuing to have problems and I can have someone from support give you a call...

This is the newest version of the hybrid I have. No particular endorsement of any one brand. They all seem to make one of roughly these specs, but I've been happy with it. Mine's actually a couple of years old now, since I had a couple of false starts on getting back on a bike, but I don't think...

Gino - I am going through pretty much the same thing. It was only about a 10 year layoff from riding for me, but my weight and other numbers were not as okay. I had a very nice road bike from back when I was serious about it, but just coupldn't bend myself onto it, so I went out and got a hybrid...

I can't believe your timing. We have just launched this product today. It is a thinner version of SGP3 (Solvent Glossy Paper) with a permanent adhesive. It works great for print/cut labels. Info here: http://www.rolanddga.com/products/media/detail.aspx?id=164 For purchase here...

There are several suppliers of ecosolvent printable fabrics, including (in no particular order) Aurora, Neschen, 3P, and Fisher. I am sure there are others as well. They tend to be graphic display oriented. If you want to produce washable fabric for apparel or other applications, dye sub is your...

Fivestar - Roland's material hasn't changed since Jan. 2010, when it actually got a lot thinner. I'm wondering if you somehow wound up with an old roll. The old product was PCM-HTM. Current one (from Jan 2010 on) is ESM-HTM2. Shoot me a PM with contact info and I would be happy to send a 10'...

The Premium Wrap Vinyl profile in VersaWorks should work quite well with that material. Make sure you have the latest VersaWorks and firmware. Updates are always free in the support section of www.rolanddga.com.