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It's cause our state lab has done the tests but haven't been confirmed by the CDC yet. They are calling them presumptive cases right now until confirmation is made. Glad we're doing something about it before that though!

My first thought is the ink hasn't been agitated in a while. Does the Surecolor agitate automatically or do you have to do it manually?

Compassmicro.com might be able to get one for you. They are the official Epson parts dealer but sometimes are restricted on certain head. Worth a shot.

The circle part of the damper should be about half full and it's usually a little lower. You also shouldn't see any air in the ink line above.

If you have a CMYKx2 setup one bad damper can affect both channels since they are connected. One way you can test things out is to swab the yellow dampers with another color next to them, run a cleaning cycle, and then print a nozzle check. If the yellow prints in the new position but the other...

First thing to check is the ink cartridge. Sometimes the cartridge will be empty and not flag the machine properly which will cause the yellow to back up. Other than that, you might need new dampers.

Quoting the tech manual I see! lol

You could use the color replacement tool and just replace 100% LC with 50% C. Can't do it with gradients and transitions as effectively though. Not sure if the HP heads have variable dot but Epson heads just print a smaller cyan dot to get the same effect.

That's possible. Have you taken a look at your head cable for damage, ink splatter, or corrosion? Sometimes it can simply be a bad cable. If you need to get a head, we stock them here in Denver and offer free tech support.

We work in the field fixing printers and 95% of the time we can fix a machine on the first call. If it goes into a 2 or 3 day ordeal we usually cut a few hours off the bill. The thing is that there are a lot of problems that are easy to diagnose but a few issues that can have multiple solutions...

With spot colors you could convert the gradients to half tones in illustrator.

If you don't need to do any editing, you should just bring the file right into the production manager and that will skip the whole loading issue. If you do need to edit it though, usually slow loading times are due to computer hardware. Did this just start happening out of the blue or have you...

Been there!

Looks like you are in the merchant list but your status hasn't updated for some reason. I have had a couple features bugging out on me recently too. Signs101Admin

You want to look for the "Check 5: Adjustment" menu a few menus down.

Oh you must have the VJ1638UH. That's a hybrid printer that does print on rigid. You can adjust the sensor by going into service mode. Hold the up, right and down buttons while powering on. Once it boots up, go to the adjustment menu. There will be an option in there to calibrate the Rear/Edge...

That machine is not made to print rigid material which is probably the issue. Normally the vinyl will wrap around the platen and cover that sensor. The rigid material doesn't wrap around it so light gets in and trips the sensor. The materials you are using are simply too thick for that machine.

Check the ink lines above the dampers for air bubbles. If there are any, there is an air leak most likely around the damper area. Did you change the little white clips and o-rings along with the dampers or just the damper itself?

Did this just happen out of the blue? Are you using clear material by chance? It basically means the sensor that detects whether there is material in the machine or not is not detecting properly. Usually it's because there is light getting into the sensor but sometimes it needs to be adjusted.

The adjustment you are looking for is called, "500mm Square". It's in the service mode #Adjust menu. You can get into service mode by holding remote and function while powering on. It will cut a 500mm square, you measure the x axis line in mm, and then take what you measured and subtract 500mm...