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To get into service mode: Back power needs to e on and front off. Nothing should be lit up. Press these buttons in order: down, right, left, up, right, down left and the press and hold left, down and right at the same time while powering on with the front switch. You need to do all of that...

That's a scan motor over current error. First thing to check is if something is jamming the motor or head carriage from moving properly. With the machine off, unlock the head and push it back and forth. See if you can feel any weird resistance or if it jams in a certain place. You may need to...

They most likely used a Roland, Mimaki, Mutoh or Epson printer. The reason their colors and dot gain look so good is because they make their own profiles.

I don't use Onyx enough to help unfortunately. You will need to use the Mutoh specific crop marks for it to work so if Onyx allows for that then it should work. If onyx doesn't have a Mutoh ValueCut Driver it may just not work at all unless you get a version that does. Hopefully someone else...

It depends on the software you are running but it works the same as Graphtec fundamentally it just uses different crop marks. Let us know what software you use to print and design and we can help a little better.

That's not 100% correct. You should be putting the machine into sleep mode at night but not turning it off all the way. The valves don't really have anything to do with it. Mutoh VlaueJets didn't even have valves until the latest models and they worked fine for over a decade! The machine should...

Monday bump. Coming up this Wednesday. 10am - 4pm. See you there!

That's a dirty or damaged encoder strip for sure. Try cleaning it with some isopropyl alcohol and take a nice look to see if there are any damaged spots. If it looks perfectly clean and still gives you this type of print, you probably need to replace it and/or the sensor that reads it.

I have received my vendor's and competitor's customer email lists many times. It really helps out with the email marketing. Also, since my name is similar to a president at one of the major printer manufacturers and I get CCed on stuff once in a while, I have received emails detailing which...

I don't know if they still sell them for that machine but go to RolandDGA.com and they have a store you can buy the pinch rollers.

Is there some sort of archive setting turned on?

I wouldn't be surprised if Rick was running the Falcons. They were horrible machines. The ValueJets are solid in my experience.

Just be aware that on the service tech side of things this is considered extremely rude. Some guys will say something and some guys won't but I can guarantee you I don't know many techs that don't take offence to that. When I train people I have absolutely no problem if they record but not when...

13 oz will hold up fine. Back in my print shop days we made a 5' x 25' banner that hung below a billboard. It was up for about a month and was fine when we took it down.

Check the bottom of the head for inkcicles that might be hanging down. Sometimes they are just long enough to drag on the vinyl and as it drags on the vinyl it disappears because it erodes. If the head is nice and clean underneath, make sure the capping station is clean and working properly. If...

Still a great machine especially for the 3D rendering! When a file is being RIPed the process relies on certain information processing before others in a linear fashion. That is the reason it can't be split up and processed in separate chunks. Onyx would have already programmed that in if it was...

If I am understanding correctly, things sped up but just not by as much as you thought it would? The speed boost probably came mostly from the SSD as it makes file processing much faster. The issue is probably your perception of how much the processor was going to help. You have 16 cores but the...

As Ron Swanson says, "Don't half ass 2 things. Whole ass 1 thing." For the things you want to do, there are printers that can do it, but there are separate machines that will do it better. For white you want to go with a UV based printer hands down. There are UV flatbeds that also print rolls...

The ink lines probably just have some air in them from the empty cartridge. A couple strong cleanings should bring it back into the head but if it doesn't it is a sign that your cap tops or pump are not working at 100% efficiency.

We will be demoing the UCJV300 UV based printer/cutter in Denver, CO on 10/3/2018. A Mimaki sales rep will be available to chat with and refreshments will be available. We have been playing around with the capabilities for a couple weeks now and are impressed by the white especially. Printing on...