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Which Mutoh printer do you have? $200 sounds like the entire metal shaft on a VJ-1204/1304. The plastic flanges for the VJ-1204/1304 are about $10 and the 3" plastic adapter is about $6.

Are you having any issues with the prints?

Try clearing Presences in Cutting Master, go to Start, All Programs, Cutting Master and open Preference Manager. Click on the Factory Default option and click Load. You will have to install the cutter back into Cutting Master but it will probably clear out the error.

The ValueJet 2606 104" uses the Lt. Cyan (Part #11484-0001) and Lt. Magenta (Part #11485-0001). The only issue would be that they are 440ml only.

This is just an educated guess based on my history servicing these units but you are probably going to need to have it sent to a repair facility, the problem is most likely the bearings on the grit shaft has worn out and become fused to the shaft. This increases the drag on the motor and will...

This is probably caused by ink getting onto the plastic cover that is above the waste box. When enough of the solvent ink gets on this plastic it starts to melt it. I have seen this before at one of our customers and I have attached a picture of what it did. You can see in the image that the...

they meant thegrs.com. I have checked and we do have these instock and can ship them out today. Please give me a call 973-808-8600 Ext. 116.

What does the nozzle check look like? Are you missing nozzles and does it look like your colors are mixed or do you have all four colors?

Can you upload a picture of the output? I have never run across a firmware update that caused issues like you are having. In the original post you said that you were getting an E016 TLB-L/I [02], updating the firmware can sometimes fix this message but the message indicates that there is a...

It sounds like the CR Origin Sensor is unplugged. If the printer doesn't detect the print head tripping this sensor it will move to the right until it does, if the sensor never gets tripped it will hit into the side of the printer and display the error. If I remember correctly the CR Origin...

Replacing the Pulley itself isn't hard to do, the question is if they are going to send out a replacement Pen Board or just parts that need to be soldered onto the Pen Board. Graphtec has sent them both ways. When you update the Pulley you will either have to replace or solder parts onto the...

That sounds like the main board.

This is probably outside of SAi's control. Parallel Hardware keys haven't been used for a long time now and SAi probably can't purchase them from Aladdin or Safe Net any more. If you look at Aladdin and Safe Net’s website, the two vendors that SAi used for hardware keys, you will see that the...

What do you mean by died? Does the unit turn on and the screen just stays blank? This is normally what happens and the LCD display needs to be replaced.

When running Onyx in Windows 7 or Vista you must make sure that you right click the icon and select "Run as an Administrator", if you don't do this Onyx will not have the required rights to Windows or your hard drive.

When you do a cleaning you should see more than a few drops, replace the maintenance station assembly.

We currently have one is stock, PM me if you are interested.

I believe that you have to have Cutting Master 2 1.60 if you are running Corel X3. You can download it from Graphtec's website.

The Registration Marks are only put on the job when you print the job to Production Manager, to do this you would need Flexi PRINT & Cut or Flexi Pro.

The problem is with the main board, it has a short and the power supply is shutting down to protect itself. We are also Graphtec Service Authorized, if you still need help give me a call or send me an e-mail.