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Our 2 year old F1612 is all of a sudden having issues, I'm hoping someone else has come across this and knows what might fix this. We are cutting a bunch of elevator door graphics on our 1612, basically a bunch of 24"x84" rectangles, Client supplied the artwork and I had Onyx put the CutContour...

Is anyone else noticing extremely long lead times from Gemini? We ordered some flat cut acrylic letters, it took about 4 business days to get my proof back, and when I went to track the order, its.not shipping until the 7th of March. In the past acrylic letters have been in my hands in less...

I've got a bit of a head scratcher here. I have a client we engrave plastic electrical plates for, the tags have their logo as well as a CSA logo on them. The customer sets the files up in autocad and prints to a PDF which they send us. The issue I'm having is the 2 logos are bitmap images...

Has anyone been able to figure out a way to use excel or filemaker to figure out material useage nesting in our industry? I'm toying around with filemaker and what I'm hoping to do is be able to enter a list of sign sizes (all different) and materials/sheets and have the program figure out how...

We've been outsourcing paper hang tags like the attached, but we are starting to get more requests for them, The supplier I use also sells blank tags with the paper grommet on top, what would be a suitable desktop style printer for printing on these? would I be looking at a photocopier type...

I'm running an Epson S80600 off of Onyx thrive 12.2, i have a job where I'm printing a bunch of individual small files on vinyl, mounting to 4x8 sheets of PVC and then routing them on my summa, In onyx I have the page size set to 48"x96" and when I import all the files, Onyx is wanting to print...

How on earth is cutting master 4 over 1 GB in size?! I went to update it today and it's taking about 20 minutes to download over our fibre optic connection! You would think with how buggy it is it only has 3-4 lines of code in the whole program!

What is it about setting up a proper CutContour line that some clients find so difficult? I've sent youtube videos showing exact step by step instructions, I still get files back with 6 pt cmyk lines. These are "graphic designers" so it really shouldn't be difficult for them to do. Normally I...

I'm trying to produce some snap around pipe markers, we normally order these in already done, but I want to look into what's involved in producing them in house. The appear to be flatbed printed styrene, around 0.040" thick. I assume after they are printed, they are heat formed into a coil...

I came back from vacation this week and noticed that I was missing about 90% of the nozzles in the cyan nozzle of head 2, i ran a medium cleaning and it came back to around 70%, I ran a bunch of other cleanings and it made no improvement, I did a nozzle wash/flush on that colour block and it...

I've run across a bit of a unique problem with our summa f1612. When we are using the router to cut out thicker black substrates (black pvc, 6mm ACM etc) the camera will often mistake the end point of a segment as a crop mark, which makes sense since it looks like a 5mm black circle and it's...

I wanted to gauge everyone's thoughts on companies and government bodies switching their bids and tenders to a third party service that charges an annual fee to access/bid on them. We've noticed more and more recently that clients are switching to these sites and now require a paid membership...

We are cutting some letters for a client's indoor lobby and Im coming across an issue hopefully someone here can chime in on. We printed the letters onto GF 201 High Tack vinyl, laminated and applied it to a sheet of 0.5" thick black PVC, the letters routed fune, however the vinyl faces can be...

Our F1612 is about 6 months old and we've been having issues with the machine giving us an error of "device read failure" in the middle of cutting some jobs (but not all) what happens is the machine finishes cutting its segment, advances the media then just freezes and does not continue on to...

Does anyone have any experience with drytac vinyls? I seem to always forget about them until I have a specialty application. I have a client who needs some window prints installed in January when its usually around -10 c. I called up drytac and they have a vinyl that is supposed to be able to...

I'm hoping to get a few opinions on how other shops handle when a client approaches you to quote on a large scale project. For example, we were approached by a committee looking after the construction of a new community centre, they are looking to get a donor recognition display wall, along...

Does anyone have a PMS colour chart for various safety sign colours? I have a clinet looking to match some decals that were originally ordered from Brady, printed on their 113143 grey vinyl tape, the client doesn't have an extra to give me and I don't have any samples here. Does anyone happen...

I am running a summa F1612 with the standard router attachment, still learning the ropes when it comes to routering. I am running some 6mm thick ACM and the edges are not coming off the machine looking very good, it's leaving behind little strands of plastic that need to be sanded off. My...

Just curious what the humidity level is in your shop? We got a new summa f1612 and have noticed the vinyl buckles when it feeds onto the table, summa has told me this is "normal" but it's causing issues when cutting. I bought a humidistat and the shop right now is around 55-60% humidity. We...

Can anyone downsave a .cdr file from version 22 to version 18 for me? Client did a layout with the free trial but it's expired and they can't open it. I would install the trial myself but I've had issues in the past when uninstalling causes issues with my older version. I can email the file...