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That is correct. The ink end sensor arm is a 1/4 inch in height, so the opening should be a bit larger than that, otherwise the arm will not drop into the slot to monitor the ink bag.

Here you are... It will be a bit of trial and error on the trimming, as you cannot see the sensor arm very well with the cartridge installed. Be careful not to cut the bag!

This is common after installing a new head, before doing the head alignments in service mode. It is fixed when doing the 3rd step - horizontal. Also insure you positioned the print head as shown. Once all 4 alignment steps are done in service mode, your overlap should be gone.

Thanks Joe! I've had the sensor checked in service mode, but I think I'll see if there is another sensor of the same type in the machine and swap them to see what happens.

This is a VersaArt printer that prints only. I would assume the sensor you mean would be the Sheet Load Sensor in this case? I'll check. Customer has ordered a NEW encoder sensor, hopefully that's it...

Good thought! Had my customer check the belt tension just now, doesn't deflect more than a quarter inch.

I have a customer with an RS-640 getting the position invalid, out of range error when doing the limit initialization. The problem started with the 0080 scan motor error. Now, when running the Initialize the Limit, the head comes out about an inch when running the "setting up the limit" step and...

1. Run the Initialize the limit. 2. Run the linear encoder and calibration in service mode. 3. Clean the cropmark sensor with alcohol and a foam swab. see pic 4. Try the print-cut and crop-cut alignments again after the above steps. FYI, Oracal 751 is a cut vinyl material. You should be using...

Did you run the limit initialization after replacing the encoder strip? Please, never use water or cleaning solution! The encoder strip is a piece of graphics film that is processed in water-based chemistry and water and cleaning solution will soften the emulsion and can permanently damage it...

Print heads are not meant to be repaired or refurbished. "Refurbished" typically implies the device has been thoroughly cleaned, all defective components have been replaced and the device thoroughly checked out, such as you see with a household appliance being sold by a manufacturer. The print...

When you open the media lever, how much are the pinch rollers lifting?

A nozzle test print would be useful to help diagnose your issue.

Multiple factors that may keep the printer from getting good results at that temperature: 1. Ink viscosity is likely to be thicker, resulting in the print head having difficulty firing correctly. 2. The unknown factor would be if this would cause any internal damage to the print head trying to...

You may be experiencing what is called "Dot Gain Banding". Read the entry by henryp in this thread for an excellent explanation of the different types of banding. https://www.signs101.com/threads/chromatic-banding-issue.56211/ This link also gives quite a few explantions about various types of...

Well?

If you put the vinyl back in, does it work?

Check your conversations...

Try sending the file to both printers, then set the XF to print only and the XR to cut only. You can do this under Cut Controls in VersaWorks.

Awesome! You will get parts you can trust and you will be supporting your local economy at the same time!

What is likely causing the screw to be stuck is probably dried ink. First, remove the dampers from the print head to give yourself some working room. I would suggest using an eyedropper and placing a single drop of acetone on the screw top and pressing a swab soaked with acetone on the bottom of...