There's a lot of wisdom in the saying
Think globally - Act locally.
whether it be saving the planet or just going about your daily business.
But playing devil's advocate, let me relate two situations as they played out:
1. Acquiring my new computer
I have just acquired my new quad core PC. After shopping around, I had finalized what I was going to get at the Configure Your Own PC section of TigerDirect.com. My dream machine ended up with a price tag of $1457 plus tax and shipping and was $200 to $500 less than other good reputation online sellers with identical systems.
I decided before ordering it, to offer the business to my local vendor from whom I get maintenance and support services and with whom I have no complaints after being under contract for about two years. Basically I handed him a printout of the specifications of what I planned to order with the offer to let him have the business if he can "get close to the deal". His response was "can do" and we settled on $1500 plus tax.
About a week later he delivered my machine. The first thing we noticed was that there were ports missing for PS2, LPT and Comm peripherals. I questioned this and got a lame reply that this was how all computers were being built these days. I then spent the next three hours running around trying to locate a USB to PS2 adapter so we could plug in my keyboard ... finding a Belkin adapter at Office Depot for $33.00. I also contacted SA Intl to arrange for a USB dongle to replace the LPT version I was using.
That evening, I sat down to set up the machine only to find that it was highly unstable and would crash on about every 5th keystroke. I decided to go to the TigerDirect website and lookup the motherboard they were specifying (a $200 Intel board) and found that it had all the missing ports. I next looked in the machine and then looked up the motherboard in my machine. It was a reduced features board from Intel selling for over $100 less.
I won't belabor the rest of the details. It has finally been straightened out but at a delay of 10 days, a couple of minor included things on the Tiger machine that I ended up not getting, and a significant amount of lost time.
If I had it to do over, I would have ordered the TigerDirect machine and saved time, money and grief ... not to mention the damaged relationship with my local vendor.
2. Building a website
Two years ago I decided to invest in a website to sell individual clipart images for immediate download. I shopped locally and I shopped nationally with people who seemed to be qualified to do the work. Quotes ranged from $5000 to $150,000 based on meeting the general features of a supplied model.
A local with an impressive list of clients and sites he had built bid $5000 but also stated he was willing to take partial payment in the form of clipart that I either publish or distribute. In addition he had also recently become my wholesale customer for vinyl and Edge printed graphics. It seemed a match made in heaven. The next lowest bid was for $20,000.
Three weeks went by and he finally sent over his vision of the home page which was incredibly wasteful of space and totally out of step with everything we had discussed. I spent the weekend composing five pages of specifications and sent it to him. Another three weeks passed and after a phone call he sent over his new vision ... even further away from what was specified. I finally concluded from that and other incidents that the guy has or had a substance abuse problem.
As fortune would have it, I received an email I would normally have dismissed as spam from an Indian company offering web development services. I exercised due diligence and researched them and found their reputation to be a respectable one and their portfolio to be impressive. So I contacted them.
What I got back next was and immediate response and a can do attitude. They quoted the job at $1600 with half up front. Additional services or modifications would be billed at $8 per hour. We decided to risk $800 to see if they could meet our needs.
The result was what we wanted and excellent support after the sale on a few bugs that came up. On the downside, delivery was well past the original target date and communication was a bit more difficult due to accents and cultural differences. We liked what we got well enough to contract with them for an $1100 upgrade to add some needed features to the stable core provided in the first go around.
Looking back, I would have preferred to buy from a local or at least a US based provider but was unable to find one who was both reliable and reasonably affordable. That forced me to accept a situation in which I was inexperienced (outsourcing overseas) and to take a calculated risk. That risk in hindsight was well worth taking and I will continue to do business with the Indian firm.
I also never received another order from the local guy.