Well okay, it's been several days since my original post and I sat back and watched the little soap opera play itself out here on signs 101.
I appreciate the various and sundry comments that had been bantered back and forth. Some of them thoughtful and succinct, being right on subject, and a number of them proving the point that anyone can be called to jury duty but most people are totally unqualified.
I will choose in this particular response not to call out anyone for the stupidity displayed in their comments or their suggestions for retribution against Grimco. Each of us over a period of time will be given opportunities to make decisions regarding how we operate our individual businesses. And the manner in which we run our business will as a general rule dictate the outcome we can expect from it.
I have chosen for the past 28 years to run my business in a professional honest manner treating others as I would wish to be treated myself. There are times when I have failed miserably at living up to that example, but as a whole I believe my current and former clients as well as every one of my suppliers would say that I am a man of integrity. My pride in that comment is less for myself, and more about the parents that raised me To be a man of my word.
As to the issue of the questions regarding the invoice. With the company in question, and several other of my suppliers I have chosen to make immediate online payments to them with credit card information they have on file. Therefore in most cases once I have decided to make a purchase it is charged against my credit card and I never see the original invoice.
I am attaching a photograph showing the only labeling evident anywhere on the 2 packages that were included in the original shipment.
If any of the geniuses who have chosen to make negative comments about how I run my business can decipher the labeling and show me where it clearly defines these particular grommets as # 2 grommets please step up and share your expertise with those of us that are watching!
Like many of you when the package arrived, I opened it, observed HMMMMM grommets! And due to the fact that these grommets [the wrong size by the way] being brass in color, and only a 1/16th of an inch different than the ones that I had ordered, I put them away for the time in the future when I would have need of them.
We fast forward 6 months give or take a day or 2, and the current scenario begins to unfold.
Currently I am looking at almost 28 days since I 1st made my attempt to get this matter rectified with Grimco. I have yet to have anyone from that company return a single call, send me an e-mail or in any way contact me to try to resolve the matter equitably. And as noted in my 1st post,
I was even willing to send both bags back and receive only one bag 500 count of the # 2 brass grommets that I really needed. So I don't believe that I was asking Grimco to do anything except work with an existing, long-term customer to resolve the situation in a manner that would make both parties whole.
And for the record, there is a back issue going back over 3 years when I 1st purchased my digital printing equipment and asked Grimco to assist in the initial set up, calibration and operation of my Mimaki printer where they dropped the ball BIG TIME. And in that particular situation we are talking thousands of dollars [not like the less than $100] in my current situation.
After the dust had settled regarding the printer fiasco I chose to continue doing business with Grimco because of some of the people I had met and worked with setting up my printer. Perhaps it was a different company and different people then. Certainly much different than the way they're handling this situation.
Well that about sums it up kiddos!
s For everybody
