CanuckSigns
Active Member
If your internet connection goes down, even for several days, you will still be able to run Flexi. Here's how it works: When the credit card is charged, it sends a notice to Flexi to extend the license. You then have 1 month before Flexi talks to the payment processor to see if it should extend the license. We also have a built-in grace period between payments for anything that should go awry. You could go weeks without an internet connection and still be able to run Flexi. Additionally, our customer support staff proactively calls customers who are experiencing issues to make sure business production keeps running smoothly.
If any company operated like that, it wouldn't be long before they were out of business. We have already made several product and feature improvements over the last 6 or so months of the subscription product's life, and will continue to do so as long as we want to remain in business.
If you have already installed an update over your existing software, then there is no way to revert back. However, technical support calls are free for subscription and current versions, and we can respond with a patch quite nimbly. Typically, in addition to our beta testing, we do a slow roll out to users to minimize risk of major issues.
However, you have the option to download and install a full installation of each version while keeping your previous version in tact. This can be a little cumbersome but the option is there.
Wouldn't that be great to get a new TV a few times per year, with the latest and greatest features?
What happens if I decide after a year that I don't like flexi and want to switch to another program, is there a way for me to open my files I made in flexi and save them in another format, or does the program lock you out when you cancel? In other words I design a sign for bobs car wash in flexi, a year later I cancel my subscription, bob calls and wants another sign exactly the same as the old one, can I somehow open the flexi file and save it as an .eps or something without a subscription?