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I am having issues installing signlab 9.1 print & cut onto new pc with windows 10. No matter how I install it will not read the Purple USB hasp . SC

I had something similar on a machine I was trying to reinstate. Turned out to be a cracked manifold on the printhead. When I had a closer look they all crumbled. SC

I have replaced these valves on our 1604 twice due to them sticking. If I remember there is also a way of excercising the valves but replacement is the answer usually. SC

Carriage bearings failing. I have a 1604 (same machine) and because it has done so much work the bearings are worn and cannot be used on low head height anymore. It is a big job to replace them but they are replaceable. SC

I have clunking and sometimes marks in the cut objects where the clunk appears. I have been told that the GR2 plotters are not as good as the original GR machines. They are basically a rebadged and rehoused GCC Jaguar V. I know this as our previous Mutoh 1641SR (anothother story!) was supplied...

Calling out to anyone who a New Roland GR2 Plotter? Being these are not a genuine Roland machines and are a rebranded/remodelled GCC Jaguar. I am having issues with our machine and Roland is not helping. Just need to know if my issues are warranted and can be replicated by other users of this...

I have Pmd you Sticker Bros

They are all HP PCs, their are no HP printers attached to the system. SC

I have four identical workstations I7 with 16g RAM & 1TB SSDs all running Signlab 9.1 One of the workstations takes forever to export image. The resolutions and where it is exporting it too are the same on all the machines but just the one struggles. Has anyone had a similar issue and how did...

No the clunk is in a different place all the time. SC

I had another yesterday. He sends over the artwork but it is low resolution file of his website header. After a conversation and a number of emails with more of the same artwork but n different files. I said "we will have to recreate your artwork and the cost will be however many hours it takes...

SCREAM!!!!! I had a client yesterday who sent me a jpg the size of a low res. thumbnail. They have sent the same files this morning in a pdf. I want to strangle someone!"!!!! I give in. You would think with the advancement in tech it would get better, but it has become worse. SC

Hi all I am really struggling with this issue at the moment. A lot of new (and sometime old) businesses have sprung up since Lockdown/Covid and they seriously have a problem with supplying artwork that is no bigger than 2" wide and about 50dpi. They expect this to be adequate for large format...

No, as the carriage moves across the plot in both directions.

We had to replace our GCC jaguar V with a Camm-1 GR2-640 due to a clunking and plots with marks in them. The Camm-1 GR2-640 is having the same issue!!! We had an engineer out to check it and he basically put us offline for over a week. I have had a new replacement Camm-1 GR2-640 delivered and...

I had and still own a Mutoh 1604 for the last 14 years it has been a fantastic machine but I felt it was way overdue for a replacement due to its age (even though it prints as good as the day it was installed.). I organised a new Mutoh Xpertjet 1641-SR and matching plotter which was installed in...

Bent/broken pins on chip reader.

Hi Ben I managed (very easily it turned out) to get the printer replaced for a Roland versa express RF-640. Which prints beautifully and has access to a little t of profiles supported by Roland and various media suppliers. Mutoh would not acknowledge me at all and the only profiles were made by...

Hi I have done this already, but you know what it's like big companies never taking the blame. SC

I Have been using LG Hausys LC5510M Etch Vinyl for a lot of years. I recently had to replace 3 windows on a local Cocktail Bar as they are next to a local taxi rank and it can get a bit rowdy on a Saturday night. Their are 6 windows and two of them are still the originals dating back to 2008. I...