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Quality issues? What it is? What mode are you using mostly? PM me if you need to

I have an Oce Arizona, so my techs are from Oce. and i wouldn't use anyone else, even if someone paid me to. 80% of my work is rigid stuff & glass. sorry can't help you there mate.

What version of onyx

Welcome. Im from a much larger city in vic called Melbourne. Great to see some more aussies on here.

Having a GT moved is 300 time easier than an XT. The whole thing will be packed in 1 crate where the XT takes 3 crates and a whole disassembly and assembly.

+1 with Australia Oce service. Are they going to pack it down for you? Since you have an XT, it's a 3 piece machine. Bed splits in 2 and the gantry comes off. The GT is 1 piece, so it's a lot easier. And they're going to have to install it for you, which means leveling the table, connecting...

This is probably do to with the ICC profiles. Im guessing you're doing this on a budget, so getting a profile created is out of the question and so i creating one (need the tools) If you can find a profile for your printer that works with the RIP then try that, but good luck. Which way? left...

(*.*) is "all files" and yes, that's what it does. Shows "all files" including un supported ones. click the .ai file and it'll open

When opening a file into onyx. press open, when you get the open box, at the bottom is the text box with the file name and "type of file" change that to view all. click the ai file and it should open. this has worked on x10 also.

My onyx RIPS .ai files.

This is where you're wrong. There are industry standard software and hardware in many applications. And illustrator, photoshop & inDesign are the industry standard software for design. It's what most people are familiar with, and usually the best of the bunch. there are industry standards in...

That is not a very valid reason why it shouldn't be used. Maybe your or their skill level isn't advanced enough to use illustrator? I know how to use illustrator very well. I can create signs, Cut files, multiple Layered spot print files and all sorts of things. Same goes with photoshop...

I agree, you probably need to create new icc profiles for the printer.

If you're using illustrator, than im assuming you're drawing will be all vector. Do the drawing 50% or 25% or 10% of the size then increase the size in the RIP. It's a vector, you don't loose any details or it wont get pixelated.

90% of our work is glass. What our clients get is sheet "preview" with their glass size in a black box and inside the black box is the image or text. If there's white text, the text will be shown as black but written as "white" on the preview. All of our prints are done on "low iron" (correct...

If you're running Thrive or Postershop, buy a spectrophotometer like an Xrite i1pro 2 and create your own by using Onyx media manager. You probably wont find a profiler that'll work well. profiles aren't the same from printer to printer.

Download "onyx download manager" and see if theres any profiles on file.

A good profile on 1 machine isn't going to be good on another. You need to either make one yourself or get someone to make one for you. onyx does supply profiles but whether they're good or not is the question. You need to get onyx download manager to get them

Colour matching charts are for spot colours. You can print off a pantone chart and use that as a reference colour guide of what your printer can print. If you're having issues getting photos/images to look right colour wise. That will be your printer ICC profile. You'll need to make a better one.

There's a reason to get the LFPqb ;) Mine don't move from my desk.