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not sure if it applies...but i know when i reinstalled my rip software for the DTG, i had to uninstall as well as go in and manually delete files before i could reinstall....did you check the uninstall directions to see if this could be the problem?
are you trying to cut a picture? you'd need to vectorize it first....its been awhile since i used signlab, so i'm not exactly sure what you're trying to do....
the font is still available, it's just a gerber font and isn't in a ttf format....i'd either have someone typeset what you need, or try one of the font generators mentioned above....
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