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Run the encoder setup function in the service mode. If it fails, you may need a new encoder and/or sensor. Also check if the encoder has popped out of the proper position which is to be straddled by the sensor. If it pops out it can't read the encoder. If the encoder setup succeeds it should get...

I would say 1 out of every 3 installs I do for the JV and CJV150 series the customer says, "Why don't you set it up on the network?" And I have to tell them that it just doesn't work that way and they have a hard time believing me. For about $20 you can get a USB hub with Ethernet and network...

In my experience most people have those custom made. I have had a few customers who did it and they hired guys from Russia and India to do it for them cheaper than most Americans will.

I have seen this error pop up a few times when installing it on Adobe Illustrator and it only ever popped up on pirated copies of the software. I assume it would be the same for Corel.

Which direction is the print head moving in your examples? I have a feeling the same thing that fired your computer might have fired the main board on the printer such as a power surge etc. The pattern you are seeing is most likely an electrical malfunction and not so much the profile or...

That looks like improper storage to me. Whether at your shop or the dealer who sold it to you, to me it looks like the roll was stored on it's side with no support and due to the weight of the roll it has deformed. Just my first impression. Edit: The guys with more experience are saying heat.

Looks good just make sure there is no space at the end of Contour as well.

We all started somewhere. Double click on any swatch in your color swatch tool box and it will pop up with some options. You just need to make sure it is set to Spot Color instead of Process Color and then in the name box make sure it says CutContour with capital C's and no spaces. Then save an...

With Rasterlink you can setup the file just like a Roland does instead of using cutting software. You create a sport color called, "CutContour" and then set your cut path to that color (usually 100% magenta but you can use whatever you want). Then save as an EPS or PDF and open it in Rasterlink...

I have about 20 of them if you can't find them closer.

You can download a trial version on Mimakiusa.com's support page. Otherwise you have to purchase a copy. The way their DRM works is you have to have a physical CD to validate the install.

That should do it. If it fails to create the hot folder after clicking yes it will tell you. If it does fail it means you need to download the latest version of the installer from Mimaki. Older ones glitch out for some reason.

Ah that makes sense. Yes it can.

The bottom of the damper where it normally attaches to the head.

Unfortunately with this failure it is not really fixable. I have seen some people have limited success with taking the head out, flushing it out completely and then submerging it in 90% alcohol for about half an hour. Then they let it dry and re-install. It's a lot of work for something that...

Oh ok it looks like you have Rasterlink 6 already! In 6 you open the main program and then it should just pop up and ask you to setup a printer.

Printer management should be a separate program in the Rasterlink folder not a windows based program. If you go to the start menu and then scroll down to the Mimaki Rasterlink folder, it will be in there as well. You also have to install the color profiles or it won't let you setup the printer...

The number should work I have been taking calls all morning. Now that the electrical issues have been resolved it looks like you have ink flow issues. I hate to say it but the head is most likely clogged beyond repair but that doesn't mean you shouldn't try to recover it. Make sure there is ink...

Your light cyan head is fried. Notice how it prints fuzzy only on the DT3 alignment prints? That is a tell tail sign of an electronically failing print head. It's easier for the print head to fire the large dot size but the failure comes into view when it tries to print the smaller dots. That is...

You need to setup the printer in the printer manager and that will create the hot folder. If you open Rasterlink right now it probably doesn't have any printers installed. Also, just so you know, you should upgrade to Rasterlink 6. It is much better and it's free. You just download the...