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Most RIPs will try to interpret white just like any other color. I have noticed that most of the time it will add a little cyan in to give the illusion of being whiter than the substrate and it actually works in some cases. If you want the white in the decal to match the white of the vinyl...

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You can try to download the ValueJet profiles for Flexi and they might work. Haven't tried them on the VJ628 yet but seems like it should work. Flexi ICC Profiles - Select Mutoh VJ as the model option. If you choose the other VJs they probably won't work in my experience.

I'm not a latex expert by any means but every time I have seen a printer carriage stop on each side for a second before it returns, it's a communication issue no matter the brand of printer. Your network specs a fine but your cable/router/printer Ethernet card or computer Ethernet card could be...

Any standard computer power cable will work.

in Rasterlink go to the cut condition tab and make sure the "Sort" check box is checked.

0103 is an error pertaining to the limit sensor. Running the limit initialize should fix the issue but if you can't get into that mode there could be an issue with the sensor it self. Try holding the limit position buttons down while turning on the main power to see if that helps. Hopefully...

If your accounting software doesn't have an email feature (for whatever reason) just get the new free version of adobe reader and it will allow you print to a PDF like it was a printer.

Most of the time jagged cutting is cause by a bad blade or bad cut strip. Take a close look at the tip of the blade with a magnifying glass. It should have a very fine point to it and not rounded or broken at the tip. If that looks good, check the strip. The strip should be very smooth and...

You probably have a failing damper. If the damper lets air into the system, most of the time you get color drop out but it can also cause ink to fall out of the head unexpectedly. I have seen a bad head cause this but it is very rare. If the damper is completely full and not about half full like...

Since the cap top is new and the channels on the edge of the print head are not being affected, I would start looking at the dampers. Check the ink line above the dampers for air bubbles. Even a tiny air bubble is a sign that the o-ring and/or damper is failing. Also, check to make sure your...

Did he clean and grease the rail? If the pulleys and motor were changed, that is the only thing left that I can think of that would cause it to be so loud.

The SP-300 runs on Windows 7 and does not require a special driver but does require a RIP. You should be able to plug and play with Versaworks.

Try the memory anyway. If it doesn't work it could be the panel board, cable or main board. The memory trick works so well that I try it first in these cases.

Does the orange light turn on the key pad and nothing else happens? If so, turn the machine off and unplug it. Hit the power button to discharge the machine and then take the back platen cover off. This will expose the main board which is located on the left of the machine from the back. Take...

We generally quote 1-2 days on our service calls. If I have to schedule two or more service calls in one day, the customer who buys ink and supplies from us gets the first time slot. Even if it is between a customer who has bought 1 ink cartridge in a year and the other hasn't, customers get...

Check for ink flow issues first. If there in k in the Cyan ink line and damper? If not, I would replace the damper and o-ring. If there in no air in the ink line, check the manifold next. The manifold is the black plastic that the damper sits on top of the head. If the nipple is broken then that...

If you have a one off to do it should work fine but make sure your mesh has a liner. No liner means a lot of mess to clean up and the vacuum won't be able to pull the material down which may cause head strikes. If you have a lot of mesh to do and your flatbed isn't a hybrid roll to roll machine...

The cleaning solution doesn't fill the cap top every time it does a cleaning. It only fills when doing a pump tube wash. The default setting is to do a pump tube wash every 48 hours which is probably why you have never noticed it. If you want to make sure it's working properly, go into the auto...

Mimaki does not use any aqueous DX5 heads in JV33s or CJV30s even if they are using dye sub inks so that won't be a problem. Try this: Turn the machine on with the Function and Remote buttons pressed. Once the machine starts up, hit function and go to the "#Adjust" menu. Now look for "Default...