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Chris from our office already had replied to you but I would also like to point out the ink costs are a big difference as well. We also sell the Mutoh printers and the ink for their UV Hybrid is about $211.00 per liter vs. the $125.00 per liter for the inks for the Flora printer. I am not sure...

Heads up to anyone using Onyx on Windows 10. Their security key software has an issue with Windows 10 2004. Before updating to Windows 10 2004 you have to install a newer driver for the security key. Onyx has made a video showing you how to do it. You can watch it at...

What model Latex printer do you have? Are you sure that all the power cords are plugged in tight? Do you have a multi meter that you can check the voltage coming out of the wall?

By default Production Manager would send them in order that they were done ripping. Say you send 3 files, file 1 was sent first, file 2 sent second, and file 3 sent third. If file 2 finished ripping first it would print first, followed by whatever finished ripping second. SAi has just added a...

You would definitely want to replace the unit at this point due to HP's end of life on the inks and heads in August of this year. HP also has an extra discount for people upgrading from 2nd gen latex to 3rd gen units. We are a HP 3-in-1 dealer located in NJ and can provide you a quote on a...

It could be what Mutoh calls the Solenoid Tube Assembly. They are used primarily for ink up only. I have seen several of them fail and cause the head to starve. If you have the right diameter tubing you can completely by-pass them and test the printer.

There is a folder named FSFonts under the installation directory of Flexi. Paste the files in there and Flexi should see them and asked you to update the font database. If it doesn't just restart Flexi and it should see them. I believe that the default path is C:\Program Files (x86)\SAi\SAi...

I have made time lapse videos in the past. We did a major overhaul on a Mutoh 1638UH going from CMYK + WV to dual CMYK. It required replacing the entire ink delivery system.

If you have just one card with an error and the sensor is making proper contact with it then it is possible that you just have a bad card. If you have an old cartridge that had worked put it in the printer, if it reads as ink end or ink near end then the printer is working and the chip on the...

The VJ-628 never supported 440ml cartridges, 220ml only. The older firmware might have allowed the use of 440ml but the latest firmware should definitely lock it out. the printer's internal cartridge stall isn't designed to handle the weight and length of the 440ml cartridge and Mutoh will not...

Before you replace any other parts check where the card reader has made contact with the cards on all colors. If the cards are out of position and the reader connects with parts of the chip it shouldn't then it scrambles the board and can cause this issue. Re positioning the chip on any...

Anyone in the north east that is looking to upgrade their first gen latex give us a call for a quote. HP has rebates right now to help with the cost.

No you would have to purchase a monitor as well. I believe that it does come with keyboard and mouse.

We recommend the house brand computer system from Microcenter if customers don't want to build them. This system would be more than able to run the HP printers and SAi software. https://www.microcenter.com/product/611241/powerspec-b743-desktop-computer

Sticker Guy SAI the MFG of Flexisign on their website has a listing of what features comes with each version of the program, whether it be the HP version or the SAI version. I have attached a PDF file with this information for your review. I see you are located in NJ, we are as well and we...

When was the last time the maintenance station was replaced? Based on your description it sounds to me like the pump or cap isn't working correctly, both are part of the maintenance station. Also did you replace the dampers when you replaced the print head? Finally make sure that the head is...

If you had the subscription licence you can install and run any version of Flexi from 11 to 19. If you have the perpetual license you would have to go to version 19.

I know it sucks when this happens but SAi is not alone in that policy. Onyx will only support the current version and one or two previous versions and they also require you to have a valid support contract, the older the version the higher the support contract costs. Wasatch has a little grace...

We have kraft paper for sale in 30"x750', 55"x750' and 60"x750' sizes.

Turn off any running firewalls on the computer and try it again. If that fixes it then you will have to create an exception in the firewall for Flexi.