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What printer do you have? Some printers like the HP Latex 300/500/700 and 800 series can't be used with Flexi's estimation.

The OPOS cam system does require USB. What software are you using to run the cutting and where is the error message showing up?

I saw your post and I wanted to let you know we have a 4x8 demo unit that we may have available for sale. I have attached a link to one of our customers that has one of these units printing a 4x8 coroplast sheet in 1 minute 30 seconds. If you want to see a demonstration or get more details we...

The issue is that the ink over time etches into the tubes and print head components. You can't ever fully remove it. The long store process gets enough of the ink out so it won't be clogged when you ink it back up with the same ink but it doesn't fully remove the old ink. Sent from my SM-G973U...

We have done this conversation before. You do have the change out everything that the ink touches. The two inks are not chemically compatible with each other. As for changing the ink type I believe only Mutoh can do that. The service technician downloads a file from the printer thru the...

The answer is no, the heads physically look the same but the electronics are different.

Also I don't believe the white clip is supposed to be there. Sent from my SM-G973U using Tapatalk

This is correct. Its hard to see in my picture but the white ink lines are in the zip tie behind the metal bracket on my printer. Sent from my SM-G973U using Tapatalk

Watch it when it prints and make sure everything moves smoothly. Not saying that is the issue but at least it would be ruled out. Sent from my SM-G973U using Tapatalk

This picture is the new location of the zip tie after everything was checked. The old zip tie location was further up to the left of where this picture was taken. This is in the top middle of the printer being viewed from the backside. Sent from my SM-G973U using Tapatalk

I have had my demo 800W since early March and have installed a 700W and 800W since the demo unit and not one of the three units is having this issue and most of them are running in 6 pass. What firmware do you have installed on the printer? How long have you had the unit? The only reason I...

At this point without seeing the printer myself I would have to say the main board is probably shot.

It is very rare that a CR Board would cause this issue. It is almost always a blown F2 fuse. Did you try to test the fuses outside of the main board? We have seen false good readings when it is in some boards.

What about these two questions?

So the printer goes thru the motion of printing but doesn't actually jet any ink? You can see ink going thru the maintenance station when it is cleaning? If both of those statements are true then you most likely have a blown F2 fuse. The F2 fuse on most main boards is just above the black...

I saw your post and we have two reconditioned Mutoh Hybrid printers available for sale where we offer a warranty. We sell as well as service this equipment both new and used. In addition to the two printers we currently have in our possession there are a couple of others that we may be taking...

netsol we are a Mutoh authorized service center in NJ and can help you out with the replacement of the main board. Just so you know Mutoh has a policy that parts installed by a Mutoh authorized technician come with a 90 day parts warranty, if any one else installs them there is no warranty...

I would like to introduce myself and my name is Dave Philipps, and I am from Graphic Resource Systems located in Wharton NJ. We are a full service 3 in 1 reseller for HP latex printers and offer service and installation in your area. I saw your post online about the possibility of purchasing an...

I have seen issues in the past if there is a USB extension being used. Not sure if you are using a USB extension but if you are try it without it. Does the Videology Viewer ever have any issues viewing the camera feedback?

What version of Flexi are you using and when was the last time it worked? Did you install any new programs on the computer or did your antivirus software update? If you didn't make any changes to your system and the antivirus and windows update didn't update anything the best thing to do is...