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GRS now has completed all the HP required training and we are now fully authorized to sell and service the HP Latex 300 and 500 series printers. Unlike a lot of our competition GRS has elected to be what HP calls a 3-in-1 dealer. 3-in-1 means that GRS sells, installs and repairs the printer...

TomK yes we do, we typically will go up to 6 hours from our office in Wharton, NJ. Our service map and rates are available on our website. One thing we are going to be adding is flat rate service fees that include labor and travel for locations that are further away. We are still working out...

TomK GRS has recently taken on the HP Latex printers. The error message in your pictures is pointing to the temperature sensor failing. There is a possibility that the cabling is just loose but I would suspect the sensor it self.

I was having issues with a Latex 570 that we recently installed. It was traced back to bugs in version 19. I was told that they have a new service pack in the works with a bunch of bug fixes that is supposed to be out in October.

I was just down in Alpharetta, GA last week for service training on the Latex printers. I asked this exact question and if they are planing on doing this no one outside of Barcelona Spain knows about it. My instructor wasn't sure if they would ever move the white to the low volume latex...

With HP's current promotions the 315 Print and Cut bundle currently goes for $14,995 plus a HP required $395 install fee making the total $15,390. The 335 Print and Cut bundle currently goes for $16,495 plus a HP required $395 install fee making the total $16,890. This pricing is in US...

Subysti Solventinkjet is correct that the printer most likely marked the chip wrong. If this is a continual thing than it does point to the maintenance station not functioning correctly. If this is one of our cartridges give our office a call and we can get out a new chip. If the printer...

DaveRusso you should be able to add the Roland printer and the Mutoh cutter directly into Flexi and run them both from there. You can't drive a Mutoh cutter from Roland Versaworks. Joe K2DS Versaworks is a Roland only rip. It will not run a Mutoh printer. Didn't the VJ-628 come with...

Gino you would be surprised with what customers would say to your suggestion. I have had plenty of customers that insist on having a completely sealed box from the manufacturer as proof that it is a new unit. We typically assemble the printers in our office and transport them to the customer...

I am in Morris County NJ only about 30 to 40 minutes from Newark, NJ, where the OP's profile says they are located. I can tell you that the county sent an investigator to all major industrial / commercial developments in the county to see how things like ink were disposed of. We asked him...

the_graphic_spot the Mutoh 1324x also comes with a 2 year warranty, the Prismjet comes with a 1 year, per their website.

hthurber You didn't mention what model Mutoh you have. I will tell you that the ValueJet series have a self protecting power supply. When the power supply detects any issues with the incoming power it does shut down. To reset it leave the printer un-plugged from the wall and turn the power...

It sounds to me like something to do with the CR belt. I have seen 13xx printers do this. If you remove the cover on the right hand side of the printer you will see the tension adjustment for the belt "jump" every time the carriage changes direction.

The heads that the current generation ValueJet printers is using are about $2,870 if purchased from Mutoh America. There are sources that have them for $600 to $800 less than that, including GRS. These prices are in US dollars. Most of the ValueJet series only has one head as well, the 1638X...

You can give us a call. We were a reseller for Graphix Direct and have parts and ink in stock for the units. Our contact information is in my signature below.

The width of the job really depends on the cutter you are using not the printer. The ValueJet 1204 only needs 5mm (about .2") on the left and right side. Depending on the cutter I would recommend leaving at least .5" to 1" left to right depending on the length of the job. On the front I...

They might have sent you the wrong card. Check ink typically means that the card is either for the wrong ink or the wrong color.

ProColorGraphics Mutoh is waiting until ISA to release all of the specs and I believe it will be shipping around June or July of this year. They are finalizing things like print speed and ink pricing now. It is a 4'x8' true flatbed with LED curing lights. The unit will be using the Richoh...

Signature Santiago we are no longer selling Flora branded machines. I believe that you have already spoken to Dave and Krista at my office. Mutoh is launching a new 4x8 flatbed at ISA this year and we will be carrying that printer going forward.

The ValueJet 628 is a good little machine. We have sold several units and haven't had any issues with them. As with all equipment just make sure you buy from someone with support. I can't tell you how many people we run into that bought based on price and don't know how to use the machines...