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If the rip is the problem you should be able to rasterize the image and that should take care of the issue. What version of Flexi are you using?

Claudette and Joey from GTS might be able to help you. They are a Roland dealer in Acworth, GA. https://www.graphicsolutions.biz/

What does the bottom of the print head look like? Can you post pictures of that and the nozzle check?

How old is the maintenance station in the printer? Normally when something like you are describing happens it is because the maintenance station has failed. It could be something as simple as a cap or could be the entire station should be replaced.

In order to print full width the 1304 needs to be printing in Uni-Directional Mode. There isn't enough room on the left side of the printer for the carriage to get back up to speed for the return pass in Bi-Directional printing.

That is why you purchase from a dealer that will support you. The dealer is always supposed to be the first line of support, that is one of the major reasons the dealer channel exists. All of our customers come to us first and if needed we go to HP.

HP is holding off on shipping customer units till March or April to give the dealer channel enough time to get up and trained. Our demo unit should be arriving any day now, we ordered it on Tuesday of last week and HP had them in stock. If you are in the New York City metro area that want to...

Below are the speeds that HP quoted to the dealer channel last week in our sneak peak session. I believe that these speeds are based on the 800 Series, which according to HP is about 16% faster than the 700 series. We should be receiving our demo unit in shortly and once we do can provide...

Unfortunately we only work on HP Latex and Mutoh printers but I believe that both Diversified Display Products and TyrrellTech work on Roland printers in the NJ area.

I have seen something similar to what you are describing on a customer's 360 and I was also able to reproduce it on our demo 365. The customer was trying to print a black box with a blue (RGB 0,0,255) strip going thru it, see below screen capture. It didn't matter what profile we used or what...

Just 4 months ago HP support only had the cable as part of the kit or the umbilical. Maybe it is different in Europe.

The cable that failed for the other printer was sold one of two ways, in a kit with other cables (cheapest option) or with the entire ink chain and umbilical system. If you would like you can give me a call and I can go over this with you and order the part for you.

I have seen this pattern when the cables in the umbilical failed. If the heads don't fix the issue I would have it checked.

Once a Mutoh main board is programed with firmware it can't be moved to another model. Just to warn you I would worry about the head in the 1304. Main boards on these printers only typically go if there was an issue with the electronics that run the head. If that is the case the bad main...

Sounds to me like the camera calibration to the slot position is out.

Did you just replace the print head recently? If so did you get it from a third party source? Epson programed print heads for smaller format printers so they won't work in wider machines. I have seen printers do this with those print heads. Once a "proper" Epson head was put in the issue...

Graphic Resource Systems was founded in January 1996. Our core business is to provide computerized sign making and wide format printing solutions to the sign and digital printing industries in Northeastern US. GRS is looking to hire a Field Service Technician, anyone interested in the position...

With the Orange lever up you can slide these metal brackets to engage or disengage the wheels individually. I have circled one of them in red below. As for the cleaning cartridges those are only used to prepare the ink system to accept the inks. Once this is done they aren't needed unless you...

You should be good to use it till it says that it is empty. I personally haven't had any issues doing this on our demo units and customer haven't had issues either. The printer pressurizes the cartridge and reads the pressure on the ink system to detect how much ink is left. One word of...

According to the service manual that message means it is not getting a proper signal from the carriage board. Based on the fact you do have power to the carriage board the manual says replace the carriage board itself, if that didn't fix it then engine pca next, then lastly the trailing cable...