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The whole carriage assembly will drop down if the bearings labelled C-7 on the attached screenshots fail, these are the 2 bearings that retain the height of the carriage on the rail.
There are no updated Windows drivers for what Mutoh legacy (old) cutters but you can still use the old drivers on Windows 8 or 10 by disabling Windows signature verification. Have a look at the link below on how to do this...
That procedure is not to lubricate the bearings themselves (as you have said, these bearings are sealed). The instruction is for for the maintenance of the bearing raceways so they do not get pitted because once they do, the rolling surface of the bearings will get pitted as well and this is...
Have you spoken to the dealer you bought the cutter from? Dealer should at least train you how to use the cutter and if there is something wrong with it, they should repair it under warranty.
Go to the Mutoh website, then click on Support Tab, select Public FTP, click on Printer Information and Manuals, click on MSA, you can also download the firmware from this website
https://mutoh.com/...
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