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I need to replace the encoder strip on my JV3 and I haven't done it before. Any tips before I do it? I know to have it powered off and unplugged, but want to make sure I don't mess it up.

I'm having a problem while printing or even when the carriage is coming back into the capping station where I get the Y current error. As the carriage is traveling, I hear a clunking noise and I'm not entirely sure where its coming from. I'm waiting a new encoder strip, but I don't think that is...

Kind of a dumb question, but where in the settings is the option have the printer refresh/clean itself when its not in and powered off? I remember on the JV3 you could have the machine do this, but I don't remember the exact phrasing for it and I don't won't go pushing a bunch of settings and...

I am having an issue with my plotter not making adjustments when I enter new values. It was cutting off, so I made some adjustments to compensate for it and nothing happens. I zeroed everything and started over including a new 400mm square and getting that looking good. The main issue is the...

A couple of days I booted up the machine and went through the usual cleaning and all that. Did my test draw and the black and part of the magenta looked pretty strange. I cleaned the heads again and still had the weird draw. Did a head soak and ran some strong cleans and still have the issue...

I am having an issue with my cutter not cutting cleanly as of late and I'm not sure if its the blades or the cutter itself. I haven't changed anything as far as materials go or settings, but I have changed out blades in an effort to remedy this. I also have rotated the blade in different...

We have been getting these drips and they seem to be getting worse. It looks like its from the cleaning solution, but I'm not sure. I guess it could be the media, but I doubt it. Printing on .010 rigid vinyl. Any thoughts?

My cutter has been acting up over the last couple of months and its to the point where its a daily occurrence. It will cut perfectly fine on a couple of jobs, then it will leave some white at the top on a job and correct itself not too long after. So I go into the settings and adjust for it, and...

I figured this the best place of any to put this. I am looking for vinyl suppliers, I currently get my material from Transilwrap, and I wanted to see what else is out there. All we currently use is 10 mil matte/matte white rigid vinyl. It comes on 3" cores and its 52" x 150'. I wanted to see if...

I'm having problems getting an accurate measurement with my medias. They end up being shorter than what is loaded on the machine and won't cut right and sometimes print right as a result. I normally have a 52" roll on and I'm generally getting a size of 49.whatever. I've cleaned the sensor and...

I don't of any techs in the area really, so I wanted to see if there were any around or anyone with good tech knowledge in case I run into an issue. If I need someone on site, the closest techs are at least 3 hours away and I don't want to pay a lot of travel time and would like some to be here...

I tried searching this and after a dozen or so threads decided to start a new one. I have two JV3-SP IIs and I am trouble with banding as the print heads go across the media. The area closest to the docking station is fine but as the heads move down, it bands. So I replaced all the dampers and...