We were also very unaware of the hatred towards Fellers and owner. We do not do wraps but we use Fellers for a variety of inkjet vinyls, window perf. material, and other products for our latex machines.
Does anyone have a good alternative distribution source for these types of medias?
We would be open to switching distributors if the prices and time to delivery were fairly comparable. We are out of Northern California, and the typical one day turnaround for materials from Fellers seems hard to beat.
We really liked our Northern California rep, but the last time I tried to contact her I received this message:
Regarding your request to add ULTRACLEAR30, I’m afraid I can’t help you with that. All outside sales reps received an e-mail last week reminding us that we are not allowed to:
· Place orders.
· Amend orders.
· Initiate returns/claim.
· Check Inventory.
· Check order status
The e-mail also reminded us that engaging in any of those tasks could result in immediate termination. Some of my counterparts had been doing those things… but are no longer to do those things.
Is this normal? A lot of these things seem like the very reason that you have a sales rep, so they can help. Checking inventory and order status seems like a no brainer...