We have been running an R1000 for a month. We have issues where the prints are coming out short on the length. started out 1/16" now HP has gotten it back to 1/32" on most rigid substrates. Control IJ40 is coming up a full 1/8" short on the length. I've had HP send two different techs out, and they can't figure it out. After 3.5 weeks we are hearing from them that the machine is printing within tolerance! Is anyone else experiencing this? How a wrong size print be acceptable? They have messed with heat settings feed calibrations on the service side, and it's still not working. I've had a file I printed sent to our supplier, they printed through Onyx and Caldera and were off 1/16" through both software. HP in Atlanta printed through Caldera and it was right on.