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Try
1. disconnecting power
2. remove the carriage cover- one or two screws
3. check connections to solenoid,
4. check for movement- with your finger, move the knife holder up and down slowly- should move VERY smooth - with machne turned off.
5. Go into the menu- check PEN UP and PEN DOWN...
I bought a used copy of flexi / dongle- called SAI in salt lake and registered it- I think it was 150.00 or so for official transfer
Funny- I actually drive by their office often
Since you are using flexi- after tracing - right click - select within will help you unmask- and ungroup
also unmask should be an option on right click
Are you sure that there is no images or vectors, ( no fill - no color) above your upper text? it looks like the software is picking something up before applying the marks
I was cleaning my original Gerber Edge - I use this machine as a backup ( rarely needed). I replaced the shocks- and then decided to pull the top cover off to epoxy repair a few cracks, and replace felts that align the large pins for the print head assembly.
I then decided to remove side...
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