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If everything fails with that cutter (or any other summa or oem), do the following: Go to this website: https://www.summa.eu/de/vinyl-cutter-downloads Scroll to nearly the end to Download backup or G-Performance file Put in the serial number of your cutter and click on the magnifying glass: a...

Most of the time this problem appears because of a damaged flat cable to the tool carriage. The sensor works fine, but the signal won't arrive to the board. Regularly this starts with problems from time to time, with a increasing frequency, until it fails completely.

Flexi and the Production Manager are communicating through TCP/IP. If that fails, it could be because of a firewall setting (software updated?) or something similar which blocks that communication. In addition to checking the firewall and setting an exception to Flexi and PM (or App and App2)...

Why stuck at Roland after your experience? Epson has very interesting machines currently, as Mimaki too.

Be careful under what light condition you check the colors. Color ist reflected light, and depending on the light source colors can have deviations, and with grey they are very remarkable. ICC-Color profiling is based on a standard light source near to regular daylight. Color deviations because...

Some of the parts are interchangeable, others not.

Would not do that. You will loose a lot of settings including head calibrations. Should be another option to do a head wash, you can do it manually for example (doing power cleanings or pull with a syringe.

We are resellers of inkcups in germany, and have one in our showroom. That machine is not my business, but as far as it looks like it works fine,

If you need a printer for mainly flatbed, forget that kind of hybrid machines, and buy a real flatbed. You really need to compromise with that machines (media weight, thickness, no borderless printing and so on).

I‘m in europe, and on a tradeshow the whole week. Difficult to contact me.

Try to pull ink with the syringe from the tube of the cap top (disconnect it from the pump, connect the syringe to the open end). If you have high resistance when trying that, it could be that the tube of the cap top is clogged, and needs replacement. If it pull too easy, it could be that you...

What operating system do you use?

Have you cleaned and greased the rails? Most of the time, as said, the noise comes from the belt skipping toothes of the toothed wheels. This must not damage the belt, because the toothes on the belt are of rubber too.

Depending on the direction of the offset, no screwdriver is needed. I would suggest to search on the Internet for a service manual, adjusting heads is nothing to be explained in two or three sentences.

https://www.xrite.com/service-support/measure_colors_with_colormunki_device

Check the nozzle plate for damage. Sometimes deep scratches guide to cross contamination.

Could be too. Someone in europe told me something about licensing after moving to another rip engine manufacturer.

A lot of people do own profiles. This is anyway the best way for color consistency. Even with variations because of production lots of your media, you can run into color trouble.

They have changed the RIP Engine not only from 32 to 64 bits, but the vendor too. And for licensing reasons, they need to quit with the dithering method "SO Diffusion", what could be the main reason for slight color deviations.

It should be still possible to use SCF-Fonts in Flexi. Copy your SCF-Library-Files into the folder "CASFonts" in the SAi Production Suite folder. Had some issues with special german characters like "Umlaute". They should appear in the Flexi Font Menu with a grey and red symbol like the old...