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I had the idea that it perhaps move up and down, but wont cut because of the tool is too high. But when you say that the bracket dont move, that will not be the problem. I would buy a new head cable, and if this wont work a new cutting head. Specially with a new cutting head, it could be that...

Maybe the knife holder is loose (does the bracket moves up and down)? Otherwise it looks like that you need a new head or a new head cable.

The OMAS-Sensor is the Sensor in the platen who controls the feed amount (sometimes you see it through thin media, is a red light flashing below the media). This sensor could run into problems with very smooth media backs like PET, because it reads the structure of the back to do its job. And of...

What media do you print? We had a similar issue with a customers printer, the media (a thin paper) slides between the lower rubber roller and the upper pinch rollers. could be that you need to clean the rubber rollers. Maybe decreasing the input roller tension in the profile settings would help...

Unfortunately I had sensor trouble with a Summa DC4 a few weeks ago ... in this case we suspect a mainboard damage. To check that, could you have a look if other sensors are working correctly? The media sensors are easy to check.

Have no idea about that error. Could you try to open Summa Cutter Control in Administrator mode (right click on the app icon)? And do a re-install?

Every factory configuration of any plotter since around 2009 or so is downloadable through the Summa Website: https://www.summa.eu/en/vinyl-cutter-downloads At the end of this site, you find a possibility to input the serial number of your device. Put it in and klick the magnifying glass, and...

Dont think about a data problem. Could it be that the media moves in the plotter? Is the problem repeatable, or dies it happen only once?

There are different levels of functionality available with the i1 Profiler. If having an i1 device doesn‘t mean that you are able to create the CMYK-Profiles neccessary for large format RIP-Software, or any printer profile at all. The licence is on the device, correct, but not a full licence...

If it would be a summa (I don't believe it), you don't need to test every summa driver. Regularly, all Summa Plotters are DM/PL-driven, and if you test your plotter with an old SummaCUT D500 or D1220-Driver and it won't work, it won't work with all other summa cutter drivers either. Some...

Could happen if some settings or readings are invalid. If you want to, you could send me your profile, so I could check it with Flexi 12 (on Thursday when I'm in the office the next time). By the way: Flexi 12 isn't "cloud-based". It's activation is cloud-based, and it have cloud-features. The...

I know all Summa machines since the 90s, and havent ever seen this model. For me it looks like something from China.

The printhead calibration is not easy explainable through a forum, you should search for a service manual. But there is no real chance to avoid that banding.

Should be easy to do it yourself. If you have a Latex Print & Cut-Bundle, you can do most of that work automatically. To reach maximum accuracy I would keep the single jobs short, in FlexiPRINT and CUT you can repeat single jobs multiple times. And OPOS Barcode will process the cut contours...

Onyx Key Updater-Files are updating one specific dongle with one specific key number. There is not general updater file for all dongles.

There are upgrades available for FlexiPrint HP-Editions. Could be the cheapest solution.

There is no individual password, there is a standard key combination which is the same for all machines (there are two variations depending on the firmware version). Latest version is with arrow keys down right left up down right left - than hold down right left and switch on the printer

Could be the flat cable between the tool carriage and the mainboard. Could be that the sensor is dirty or needs adjustment.

This error message have no effect for printing through onyx, only for the virtual printer (Desktop printer driver which prints files to the hot folder). You can switch it off through general settings, or just live with the message which only appears when importing profiles. Onyx makes a strange...

I'm shure SAi have a lot of licences they would like to get rid off :) . If you need something Windows 10-compatible, you will need the current Version 12. There is FlexiSIGN SE available for buy, cheapest version.