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I can get that part for you directly from Mutoh as long as they still stock them. Part number: DE-49736. Feel free to give us a call: 303-733-6671

It could be an encoder strip or sensor issue. Are you experiencing any stepping in your prints? Take a look at the encoder strip for any areas that may have ink splatter on it. If the sensor can't read one part of the strip it will measure incorrectly.

Same here. I was working on a machine and the syringe popped off the print head and splashed solvent cleaner right in my mouth and eye ball. Flushed my eyes out in a water fountain and was pleasantly surprised when I found out I wasn't blind. Solvent tastes like moonshine with a slight tinge of...

If the problem is intermittent it means you probably either have static issues, which is common now that the cold weather is setting in, or it's a sign that the head is experiencing the beginning of the end. Try using a humidifier to get the room to 40%-60% humidity and make sure your room...

The VP and VSI series use completely different heads and therefor are expected to behave differently. You have two options as I see it: 1. Experiment with many boxed profiles until you find one that prints the best. Try downloading some from the manufacture's websites. Roland may have some new...

Windows 7 or 8 will be fine but I would recommend 7 as it is easier to use. 4gb of RAM is the lowest I would go but get more if you can afford it. Intel i5 processor or better is going to make it easier to manage multiple large files at once. A solid state drive helps with speed but is not...

Usually over spray is caused by deflecting nozzles, bad head cables, bad head and/or bad main board/other electrical issues. Since your nozzle check looks good, we can rule out deflection. How old is the head? Have you done any work to the machine recently that would involve any of the...

Glad I could help! It's always good to get out of the office and practice what I preach on signs101.

It's not necessarily Mutoh's fault the heads are so pricey. Epson manufactures the heads for Mutoh. Now that Mutoh does not manufacture Epson's large format solvent printer line, Epson is in direct competition with them. When your competitor is selling you a part that you absolutely need to...

Download the latest drivers here. If you are using Fine Cut, the Mimaki Driver Version 3.4 should do the trick.

Looks like a combination of the profile saturating the ink too much and heater settings. Try a few different profiles and see how they do. I know on that machine you can't up the heat but make sure you can actually feel the heater turning on. It may be broken. Honestly, that machine is so old...

30" rolls are one of the most common sizes. We sell Arlon and Oracal brands and I have never seen one of their product lines not offer 30" rolls as a standard size. Price per square foot is the same too. The 30" Rolands are great starter machines especially if you are tight on space. Like...

You set up the perf cut in the settings on the machine and then just send the job like you normally would from the RIP. Unfortunately I do not have time to explain how to set it up but if you look it up in the user manual, they should have a step by step section on setting it up.

I have used it with windows 7 and have even installed the older Mutoh version of Flexi on Windows 8. You just need to make sure you have the 64bit drivers installed for your machine if it connects using USB. Ethernet doesn't require a driver so if you are using a Mutoh or other networkable...

I'm wondering why you would not want to use the RIP. I have seen this from customers before but I can't think of any reasons why you would't just use the RIP it comes with.

Cybersquatting, the practice of buying up a domain in order to profit from a trademarked name, is prohibited under the 1999 Anticybersquatting Consumer Protection Act as well as a set of international guidelines called the Uniform Domain-Name Dispute-Resolution Policy. (Disputes are usually...

Full dampers is usually a sign that the maintenance station was bad but it doesn't necessarily mean it would cause your issue after the maintenance station is changed. Make sure ink is actually coming out of the waste tubes when you run a cleaning. It's pretty rare but sometimes the cap will not...

It sounds like you may have ink flow issues. Is there air in your ink line? The dampers should be about half full and the ink line should be perfectly solid black.

I agree, however, a lot of people are confused about the whole Flexi Cloud name. If you buy it out right, it works just like the other versions but has optional cloud features. You do not have to be connect to the internet to use it once it has been registered and you do not have to use the...

I have found that Flexi cloud has fixed a lot of the bugs in prior versions. It handles PDFs much better and it has better reporting on ink usage and square footage.