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Try adding the job from PM .The reason this goes better in PM is that there we do not have to interpret the objects and make them ready for editing. Adobe’s Rip engine which we have inside of PM will render the objects internally.
Or
Try a different format ie EPS,AI, Tiff, etc.
You can also contact your Software dealer and ask for the free upgrade to
Flexi 8.6v2 that should also help.
Once installed, go to help>Check for updates and run the latest service pack
My 2¢
I am sorry to hear that...
If you have ink flow, then you have an electrical issue.
Check your head cables, head board connections.
Reseat the Y cables on the motherboard.
It sounds like either you blown a fuse on the MOBO, or a dead head .
When running the cleaning cycles , Did you notice ink flow into the waste bottle?
It could be a leak on the Damper, busted O ring or a hole or kink on the M Ink line ...:rock-n-roll:
This unit has 2 head heights: 1.5mm and 2mm (see user guide --->. ADJUSTING HEAD HEIGHT.).
Since you need about 1.2mm space between media and head -> 0.8mm max media thickness at 2mm head height.
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