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We are having misalignment issues when we try to do a contour cut. It seems to get worse when we try to cut something small. Is there a way to calibrate the ARMS on the Vinyl Express Q100?

Good Afternoon, Our company is in North Carolina and we are trying to find a company that would service a Vinyl Express Q 100 cutter in our area. Does anyone know of any companies?

So we installed a new proximity sensor for our Vision 1624 engraver. When we try to drill our braille using the braille bit, it wont drill the braille holes deep enough on the acrylic. We then adjusted the micrometer by zeroing it out then turning it counter clockwise around back to 0 then...

I'm having a printing issue with the Mutoh ValueJet 1204. There are red edges printing around the black. see attach file. What could be causing this? I have done a head clean three or four times.

Our Mutoh VJ-1204 is not printing magenta. I'm wondering if there is a clog somewhere. I noticed when I moved the print head carriage to the left there is no magenta ink in the tubes and I can see where some magenta has leaked at the base of the ink tube. There was also some magenta leakage on...

Lately we have been having some issues with Wasatch Soft RIP and the OYO tech styler negative printer. After I rip a .prn file for negative printing in Wasatch, I select print and it keeps disconnecting with the OYO tech styler. The tech styler will make a noise for a few seconds like its going...

After I have clean the print head many times and then washed them I still get these results. I have even cleaned the flushing box sponge (see attached files) Can anyone figure out what is going on? Sometimes the spots follow the roller patterns.

I removed the ink cartridges on the Mutoh VJ 1204 and inserted the cleaning cartridges, After the cleaning solution filled up I had to empty the waste fluid box. Then a message came up that says "during washing". The green light is flashing and the message wont go away. I'm not sure if it...