need help

Hello, I am new to this. We bought a second hand Roland sc-500, but unfortunatly we didn’t get the dongle with it. Can we make the machine work without a dongle? Or can we buy any software in with the dongle is included? Thanks a lot!

I have a part time business engraving death dates on headstones and I use a gerber gs 15 for my stencil needs. It cuts the dates on the stencil but the head doesn't pick up off the stencil after cutting each letter and number. Therefore, it makes dragging cuts as it's going from one letter or...

Semi new to vinyl cutting. Got this cutter basically free. Got it working with my software, but in the middle of cutting out letters it goes off somewhere else and then keeps cutting. How can I fix this??

My JV3-160SP Main Board finally crapped out. I replaced it with a new one, however, the new main board has a different firmware. The new main board has the firmware: JV3-250SP v7.10 / MRL-II2 When I boot up the printer I get the following message: "Confirm AMF" My JV3-160SP does not have a AMF...

Hi, our Mimaki UJF-3042mkII has an "Automatic Maintenance Function" where the system will automatically perform operations at defined intervals to prevent clogging. These are: 1. Refresh: discharge some ink from the nozzle to prevent nozzle clogging (1-24 hours) 2. Cleaning: cleaning type and...

Hi All, New to the game and forum. Lots of great info and have done hours of searching, but cannot find what I'm after. Basically, I believe our pump under the capping station isn't working right in one way or another. Notes: 1. When completing a 'Fill Ink' in HD Maintenance no ink pulled...

Hi Everyone, I am having trouble with a Mutoh RockHopper38! I previously saw the printer work around 2months ago once purchasing but when installing it at my house I came across multiple issues with the printer. STATUS: Printer turns on and boots up correctly. Inks are installed and have a...

During a long run, the printer will just stop printing and the display on the printer says "Now Processing" and it just stays there. I have to shut off via the sub-power and bring it back up. VersaWorks shows the job go through completion and doesn't provide any errors. This happened last year...

I have a Summa Cut D60. I was going to cut something last week, turned on machine, but then got called away. Decided to cut job tonight and when I turned on my machine, nothing happened. No Beep. Nothing on the display. So I checked the power strip. All good there. Checked the fuse. Good...

I have a graphtec FC7000-130. Works great, but when i need to cut reflective the lettering isn't cut clean and the cut path isn't closed. Its getting to a point that its making the font look different. Please Help!