New to the sign business I'm nolt surprised that when I had a question about setting up my USED Mutoh Falcon Outdoor, I emailed Mutoh N.A. in Phoenix.
My question was, "I don't have the software for the Mutoh, but I DO have the key for it. Should my system at least recognize the printer, without the software installed?
A lovely (and I use the word VERY lightly) "gentleman" named Charles Holland from Mutoh N/A fired an email right back to me saying: (sans punctuation, which 'might' indicate his level of intelligence......
*Quote) ................"Hi it could be many things did it come S.E.H print server that could be the issue also it could be network issues a bad main board in the printer used equipment can be a big problems and our phone support rates are 175.00 per hour."
Needlewss to say I responded to him and told him EXACTLY what I thought of his doctorly fees for TALKING to us about their incredibly over-priced line of equipment!!!
He then answered me by saying that they "don't "service" their equpment for "free" (no s@%&!!) and that auto dealers don't either" - to which I reminded him that TALKING to us about our used car isn't exactly like busting knuckles on it!!!!!!
Let's see.................... Free vs. $175.00 an hour? Can anyone see a similarity here??
A word to the wise: Call before you buy and get the right answers to the right questions. If a company is going to treat you like crap when you buy "used" it;'s a darned good sign of how they're going to treat you when you buy "new". And why should you buy ANYTHING they make - new or used - if they won't assist you when you have a problem that only THEY can solve?
Let's see............... I'm making a list........so far I've got SAI/Flexisign & Mutoh..... Anyone else care to sign up?
Hey Charlie, take some of th\at $175 and go get yourself a couple of English=lit classes!!!!!!!!!!!
Give ole' Charlie a call and tell him what YOU think about his $175 hr. chat line...............
Charles Holland FSE
Mutoh America Inc.
2602 South 47th street suite 102
Phoenix Arizona 85034 USA
Phone 480 968 7772 ext 252
My question was, "I don't have the software for the Mutoh, but I DO have the key for it. Should my system at least recognize the printer, without the software installed?
A lovely (and I use the word VERY lightly) "gentleman" named Charles Holland from Mutoh N/A fired an email right back to me saying: (sans punctuation, which 'might' indicate his level of intelligence......
*Quote) ................"Hi it could be many things did it come S.E.H print server that could be the issue also it could be network issues a bad main board in the printer used equipment can be a big problems and our phone support rates are 175.00 per hour."
Needlewss to say I responded to him and told him EXACTLY what I thought of his doctorly fees for TALKING to us about their incredibly over-priced line of equipment!!!
He then answered me by saying that they "don't "service" their equpment for "free" (no s@%&!!) and that auto dealers don't either" - to which I reminded him that TALKING to us about our used car isn't exactly like busting knuckles on it!!!!!!
Let's see.................... Free vs. $175.00 an hour? Can anyone see a similarity here??
A word to the wise: Call before you buy and get the right answers to the right questions. If a company is going to treat you like crap when you buy "used" it;'s a darned good sign of how they're going to treat you when you buy "new". And why should you buy ANYTHING they make - new or used - if they won't assist you when you have a problem that only THEY can solve?
Let's see............... I'm making a list........so far I've got SAI/Flexisign & Mutoh..... Anyone else care to sign up?
Hey Charlie, take some of th\at $175 and go get yourself a couple of English=lit classes!!!!!!!!!!!
Give ole' Charlie a call and tell him what YOU think about his $175 hr. chat line...............
Charles Holland FSE
Mutoh America Inc.
2602 South 47th street suite 102
Phoenix Arizona 85034 USA
Phone 480 968 7772 ext 252
