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I'd agree on the double time.... People who need things in a rush, know that there are fees attached. You didn't quote it out before taking the job on? Just want to make sure I'm reading your post right.
Yeah a half hour is more than long enough. You're sure Versaworks is set up correctly for the correct printer?
Is it a short USB cable? either way, I'd try a new cable.
These machines take their sweet time to warm up and do a cleaning before printing. Are you giving it a few minutes? Also, how long is the usb cable? Tried a different one yet?
Edit: I can't spell work a crap.
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