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Yup, most likely a siphon or wicking issue. If the cap tops were aftermarket it is possible the sponge was too high or even jkust a small fiber was sticking up a little too high. This allows the ink to absorb into it from the head and then it starts a siphon. It can also happen if the waste tube...

I would say a quote you can do over the phone or email should be free. If you have to go on site to take measurements etc. I would charge a flat fee based on distance and time. You should price the time it takes to quote into your product. No one likes to see the gritty details of the cost of...

EPS files don't include an input profile and PDFs do which means the RIP is going to interpret them differently. There is absolutely no reason a PDF would be less quality than an EPS or any other file but if your down sample settings while saving the PDF are turned on, that would cause the...

In my experience, if you are an LLC they have to get a W9 and then 1099 you as if your company was an individual. If you are an S-Corp, like us, they will ask for a W9 but upon finding out you are an S-Corp, they will not 1099 you.

That one is kind of a middle ground type of system in my view. The floats work better than filling it yourself every time and allowing dust and particles to enter the system. I always have issues with these unless they have a bag in the cartridge. The Triangle one I installed for one of my...

1. With the 4 color setup, all 8 lines are still being used so you don't have to worry about them drying up or anything. Some bulk systems will fill all 8 slots and some will only fill 4. Either way works fine. Why not stick with Triangle's bulk system? I have personally installed one and it...

Dye based will fade quicker than pigment. I'm not sure what the benefits of the dye based ink are but pigment is going to have better longevity.

I have run into this exact problem on JV3s and it's a bad encoder strip and/or sensor. You can try to clean them with alcohol but usually they just need to be replaced.

Sign Ad from Mojave should run fine in your machine. It's a 4 mil removable vinyl. Good for walls and glass.

As stated above, you have to let the whole cycle run. If you don't, it just starts over from the beginning every time. If you want to trick the machine into thinking it is full again, you have to go into service mode and into the parameter menu. In there you can change the charge flag to full...

You could tape it down while printing or you could fix the lock mechanism. It's a common issue and most people can just bend the lock back into place. If it's not the position that is causing the issue, then the next thing to look at is the solenoid and plunger that unlocks it.

Taking the cover off is more of a diagnostic tool and not a fix. After a while you do just have to change the cables. The CR cables are the cables that run from the CR board, above the head carriage, all the way to the main board. They run along the ink lines. They aren't the hardest part to...

Unfortunately the first question you should have asked is what type of vehicle is it going on. As stated above, offer a cheap replacement of cut vinyl or something like that and keep a good neighbor relationship going. Maybe he will need something down the line and he will know he can trust you...

What is wrong with the board? Blown fuse?

As C5 said, you have to dumb down the color of the XR printer to match the gamut of the UV printer. One solution around that would be to make two different profiles. One for the most vibrant colors on the WR for jobs that you don't need to match on the UV printer and then another profile that...

Has it ever switched over automatically on any color? If not, it has to be an install issue or maybe a firmware issue. I have installed maybe 40 of these machines and not one has ever failed out of the box when it comes to that feature. Are you using a bulk system or 3rd party ink?

As long as the blue light is on over at least 1 of each color, it should let you print but 1 of the black being red means it won't switch over.

If you are setup with the CMYKx2 configuration, it should just automatically switch to the other cartridge. The only reason it should not work is if the second cartridge is expired, empty, or just not installed. Take a look at the lights above the cartridges. There should be blue lights above...

First, I'll get the obligatory answer out of the way. 4 color process and PMS colors are created in completely different ways from each other and therefor you cannot perfectly recreate every PMS color using CMYK composites. Making your own profiles is the best way to match specific colors blah...

Although I have never met him in person, I have contracted James out many times for installs and repairs. It's hard to find someone you can send out on a job and get it done without customer complaints these days and James gets it done. We have gotten printer deals we never would have gotten...