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Hi there! Krista from GRS speaking - I've attached direct links to Flexi's new training courses through their company designated for Flexi training called Adendo. It's run by Mark Rugen and Mark Stevens. Feel free to look through those and see if training on this may help. FLEXI offers ADENDO...

I haven't seen that yet in any of our installs. Are you on the latest version of GoSign? How are you saving the files and how are you opening them in GoSign? Are you using the Illustrator plugin or just saving pdf files and manually opening them in GoSign? Does the i show up in GoSign and...

I had a customer with a similar issue on their 800W with a paper. Below are the steps I gave them to correct the issue and disabling the OMAS sensor on that media fixed their issue. OMAS Issues The OMAS sensor is in the platen of the printer about 12 to 18 inches in from the right side. Make...

If the substrate database is messed up in Flexi, close Flexi and Production Manager. Then delete anything related to that HP printer from the DriverSettings folder shown below. Then go into the ICCProfile Folder and delete any profiles for that HP printer. Once you open Production manager...

Below is from the service manual. Is there something specific that you are doing that is causing the error? When does the error show up? E10016 Internal error %i! Internal errors are failures on the mainboard itself. Reason can be hardware or an firmware error (such as division by zero)...

Our accounting firm is doing the same thing with us this year. Apparently the IRS has a new requirement that if you made any payments to any individual or any unincorporated business of over $600 then a 1099 form needs to be issued and filed with the IRS. From what our accountant tells us the...

This is UV DTF, it is not the same thing as the DTF used for apparel. The naming is a little confusing. There are two sheets of material for UV DTF, an A Sheet and a B Sheet. The A sheet has the permanent adhesive on it. You print with a UV printer onto the A sheet and apply the B sheet with...

Below is my understanding of the three settings. -Input tension: Controls the tension between the supply roller (the one that you put the roll of material on to) and the grit roller/pinch rollers during printing / forward movement. -Backward tension: Controls the tension between the supply...

The licenses and software installation media for all versions of Flexi since version 11 are done thru https://www.saicloud.com. Try to log into that website and you should be able to redownload it. Since you can't unlicensed the old computer correctly there will be a button on the SAi cloud...

We just moved into a new house so this was our first Halloween at this house as well. We moved from one end of the town to the other and we normally would get 20 to 30 groups with around 5 kids per group. Last night we got 2 groups with a total of 3 kids.

I don't know what the cost is for the Graphtec but Summa has the Tray One option for their S1 D60 cutter. PM me or send an email to sales@thegrs.com for more information. Summa Tray One / Sheet Feeder for vinyl cutters Video Thanks, Chris

I see you are looking for end users of flatbed cutters and we sell and support the Summa F series cutters. I am not certain of your location but we can supply you names of four installs of units we have done in the tri-State area if you would like to speak with of them please private message me...

You can turn the printer off and manually pull the maintenance cartridge out of the printer to check the bottom of the carriage. Once you are done, put the maintenance cartridge back in enough so you can close the door and turn the printer on. It will home both the maintenance cartridge and...

That could definitely cause the issue.

There is a process that you have to follow to get the proper traffic colors. Have you done everthing exactly like the guide linked below says? When you did the color correction did you do it on IJ180? Did you modify any of the settings in Flexi...

TubeliteDenco bought Garston Sign & Screen Printing last month. Haven't heard anything about Grimco purchasing them.

The 800W moves the ink from the A side to the B side and then back to the A side once a day. If for whatever reason this gets interrupted it may stay in the B side but it will fix its self on the next circulation. The printer should print properly in either case. Was the printer giving you an...

SAi started calling it Flexi Cloud with the release of version 11. I never agreed with SAi calling it Cloud in the first place, it has caused a lot of confusion over the years. I am sure it was a purely marketing decision to make the new versions sound more modern than the older ones. Most...

I don't think most lawyers or courts would agree with you there. That is the purpose of the Terms of Service and you need to accept them to even purchase the subscription license, so technically you agreed to it. As balstestrat said Terms of Service don't normally spell out what the cost is as...

No, that doesn't work with the "cloud" subscription license. It creates a digital finger print of the computer that it was activated on and doesn't allow you to install it on any other computer unless the digital finger print matches or you remove the license from the first computer.