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The Y axis is carriage travel not media travel. The problem with pulleys separating was pretty much an FC7000 thing. I've not seen that since then. The encoder for this plotter is part of the motor, so you likely have a genuine movement issue or a bad motor. It's easy enough to loosen the...

You can use either. Just don't use the regular cleaning fluid on an encoder strip or you'll have a clear strip. o_O

. The error caused by the latest Windows update only affects USB devices. Netsol and Solventinkjet are on the right path. When something on the network changes and you have problems, look at the network for the solution. Good luck

It looks like your print carriage is skewed. Your heads have deflections and dropouts and something is messed up with your encoder. You may also have an electrical issue with your cyan head - a cable or something. Good luck with this.

If this is an FT model, the printer is most like an XC from your list, but is quite a bit different. The table will be the most challenging part for you because it isn't Roland-ish. If it worked well before, and was put away properly is recommend replacing the caps, wipers, sponges and fan...

Roland has partnered with Oracal I believe and uses a Flexi package branded as TrafficWorks. I'm not sure if that's still a current offering though.

I've never seen a gasket be a problem on an Epson print head. The manifold is another story and if you're not careful when removing or replacing dampers, you can break or crack the manifold which will create an air leak. Sometimes you can see the crack if you clean off the manifold or feel it...

It's not uncommon for those tubes to get clogged. (It's hard not to put a reference to Drain-o in here) Usually you can get the clogs out with a narrow tool (a long Phillips head screwdriver is what I usually start with) to first get a path through the clog, then work it with some cleaning...

The latest firmware is 2.4. You can get it from Roland's Support page for that printer. Do this first. I may make the rest of these instructions unnecessary. There could be a problem with the cartridge sensor causing this as well. Check that out. If you can get into the service menu, you...

Yes, it's in the service mode. When you go in there, look for the asterisk under the "W". It should change when the sensor is in front of a pinch wheel. Try all the pinch wheels before deciding if the sensor is reading them or not. I can't remember if the asterisk is normally on or not - just...

Have you gone into the sensor test mode to see if the sensor is reading the pinch rollers? If it does, then you need to look at the Scan axis drive system. Belt tension, scan motor, home position sensors. The printer doesn't use the encoder strip when reading the pinch rollers, so don't...

Try setting the queue defaults layout tab to print jobs at 110%and reprint the swatches.

Go to the printer and profile Downloader in the start menu. Seeker your printer and make sure that the generic profile is checked.

You'll want to do a clean install on the new computer. Start the 7.0 install and it will load the dongle driver then want to restart the PC. Plug in the dongle and restart the install. It will see the dongle and ask for a password for the upgrade. It should be in an envelope with the install...

Yes, I'm working in the field. I'll PM you the details.

This would depend on how it was inked up earlier. There were a few options available. The most common were CMYKx2 and CMYKlclmlk. Did you ask the previous owner?

Thanks Gary! We do go back a long time - 4edgetalk - good memories. :biggrin:

I've seen a lot worse on the grit wheels. It's a good idea to keep those clean, but I doubt that they're the cause of your cutting problem. Let us know what the tech says.

I have experience with HP, Roland, Mimaki, Mutoh and Epson. They all make good machines. As Boudica pointed out, there's some info that is missing for anyone to make a solid recommendation for you. What's your product? Who's your customer? What's your budget? You point out that you have no...

Hi All! I've been around for years, helping when I could. For 37 years I was with Denco doing tech support most of those years. Recent events have made it possible for me to start helping out on my own. I just got my documents from the state that I'm a legal entity. Now for the fun work of...