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[Edit] Forgot to add, this is the ink restriction swatch thats doing this. I haven't got past the first step... so I'm not sure if the rest does it. So I was having an issue with onyx, and I went to reinstall it. When I got back, I stupidly imported settings from my old onyx 10, and lost all...

Good afternoon, I'm having a weird problem with the FB500. My wife wants me to print on some canvas's... so I went to put them in. It's around .6 inch, so I selected .5 to 1 inch. Loaded it as normal... But then the alignment bar lifts up... But not high enough. The belt moves, and the media...

Anyone here find onyx REALLY slow to get to server starting when opening onyx? I find whenever I have a few hundred buffer jobs (Ones that have already printed) in the bottom column, it takes sometimes a minute or two to load. I usually keep onyx open, but whenever I have a problem file I'm...

Hello again! I had another question about the new onyx (Surprise, surprise). The only thing that's still getting me is the cut settings. On onyx 10, It'd use whatever condition our graphtec is on. The new onyx lets you pick which condition it should be on, and auto turns it to that...

Good afternoon! We received fly upgraded to onyx 12 and got a eye1. I just tried to make my own color profile... Went through the the wizard, printed all the swatches, scanned them in, etc. I didn't change anything in advanced - figured I'd play with them later. I then tried to print some...

Good afternoon! I just upgraded to onyx 12 about a week ago, before that I was on the outdated onyx 10. Everything works great, but I just had problems with 2 different cut files. It'll read mark 1, mark 2, then when it goes to mark 3 it wont read it at all, no matter what... even if I do...

Good morning! I'm running a Seiko H2-74 with Onyx 10. I just had a print come back, because there was a section of the file missing. A blue square about the size of 2 inches, with white text on the inside just disappeared. I'll attach a photo - The image on the left is what it's supposed to...

Good afternoon, Back again with another noob question! Most of the stuff I'm learning as I go, and I can google... and search wonderful sites such as this one, but I think these terms are a bit to broad. It keeps bringing up banding lines... which I don't believe this is. On my Seiko H2-74s...

Good afternoon! I have a graphtec 8xxx series. I can cut through cut master easily with no problems. But when I print with onyx, and send the file from cut server, half of the time it'll read all the marks, then go back to origin. On occasion it'll work.. after 10-20 tries. I'm at a...

Good afternoon! One color on my CP has really bad deflected nozzles. I was quoted around $4000 for a new one (Canadian), So I figured before I fork out the money for that, I'd try to clean the nozzles myself. I purchased a Sonic cleaner, And plan on trying to sonic clean the heads (Some have...