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Your problem could be bent pins on the card reader. This is a notorious problem on a machine using cartridges with the card bonded to the side. If the new ink cartridge goes in slightly squint or the card isn't in the perfect place the edge of the card catches the pins and bends them back...

I am having some issues with printing 3Ms SV480mC Wrap Material on my VJ1604. It is very hard to picture it, but it looks as if the material has a static issue and the ink is being drawn onto the material. This is 3Ms new updated PVC free wrap material which is just a strange material and even...

The damper has not sealed properly to the manifold. Either not pushed down hard enough to seal, the seal on the brass union to the manifold is not tight or perished or the manifold on the print head has a crack causing a leak back. Also can be a faulty cap seal on the capping station which lets...

I have a VJ1604 and a Mutoh SC1400D. Also use Signlab 9.1 but sadly do not use Signlabs RIP as it is over complicated and the colour rendering compared to Wasatch RIP. When used with signlab I have come across no problems Printing and Cutting. The only thing I have noticed whilst using the...

I do not know how this works in the US. But in the UK if I have a client who states they are Tax exempt (Charities, etc.). I will still issue a taxed invoice and expect this to be paid in full inclusive of the tax. If they represent this to their accountant they should be able to claim back the...

I find you have to have two files running. One for the customer as a visual. Then one for yourself with overlaps and sheet sizes built into it. Your file will look a mess and I personally will work with just an outline of the vehicle placed over the top of the print to check where everything...

How can you sell a sign and not know how to make it?!!! This is a recipe for disaster in anyone's books. I know I can't sell anything unless I know how much the materials and labour come too. Then I can work out my profit. You are going to end up out of pocket on this one. SC

Fluorescent printed inks are not going to last to long on any printed surface. They will have faded within 6 months. SC

I can understand wanting to trade up on your Roland as the sp540i runs the old Epson DX4 print heads which can be entertaining to align properly. Personally I would be going for one of the later DX5 or DX6 printhead machines as their is less to go wrong and print speed and quality far surpasses...

When installing the dampers I would take a syringe and pull the ink through to half fill each damper. Then a small charge and then use the cleaning function to pull the ink through. I would be installing a complete new maintenance station, as if the machine has been inactive for a while the ink...

I worked this one out myself. The issue was the positioning of the spit pad housing was incorrect. This should be over to the left on the next screw fixing. The screw fixing was for the cover plate, which is removed to see what is going on and for easier maintenance. SC

Has anyone found a cheaper source for Spit Pads for the Mutoh Valuejet? Or has anyone found a cheap alternative? Thanks SC

After cleaning all my drain pipes and spit tray last week. I have a fine spray of what looks like black ink appearing onto the print bed. I thought this was a build up of fluff/lint around the print head due to printing banners. I have found some banner material reinforcement material can come...

Problem is all I think this customer is doing is trying to get this years permits for free. My question is why wasn't this issue raised before march 2017?!! I have had no pictures from this client but have had issues with the material on other jobs. SC

I've been told once this order is completed they will not be ordering them again. Also they have asked to reprint all 12,000 of them! So I have asked them to return all of them to confirm these have failed. I think they are trying to get this years for free!!! SC

Over the last few years we had a client who would purchase 12,000 sequential numbered 3" front printed digital printed & contour cut badges each year. These are for use in a hospital car park to show the wardens that these are staff parking. 2014, 2015 & 2016 badges I had no complaint using the...

My only issue is customers DO NOT EVER check the proof and even if it was my fault or theirs, it always is looked at as I should of checked it and it's my fault. A proof is for the customer to check (especially if I have had to input the information from a low resolution picture). Yes the typo...

Yes I typed "price" instead of "pride". It was a simple typo error on my part. The issue being if the customer had supplied the wording as a file I wouldn't have a leg to stand on. But they supplied a low res. picture and I have just made an honest typo (yes "c" and "d" are very close on the...

Once again a customer has not properly checked a proof I have sent out this really boils my ****!!!! Even though it states on it that once this is confirmed it is their responsibility. What is annoying is the text that was needed on this sign was supplied from a picture, so mistakes are My...

Pictures please...